(USA) Senior Director, Technology Operations - eCommerce Item Enablement

Walmart • Bentonville, AR

3d • $130,000 - $260,000 • Onsite

About The Position

Do you want to lead the way in redefining how we make digital assortment available to the Walmart digital customer and work for ‘A People-Led, Tech-Powered Omnichannel Retailer’? The Item Enablement team in Walmart US eCommerce is at the forefront of shaping how our items and services show up to the digital shopper, and owns the strategy and execution of how this assortment comes to life. Our mission is to make assortment available where and how the customer wants it, by harnessing the power of automation to drive efficiencies, driving platform solutions with tech and delivering incremental sales for eCommerce. As the Senior Director of the eCommerce Item Enablement team, you’ll lead the Transactability business platforms responsible for digital transactability across channels, which enables the ability for customers to purchase items online, and the ‘Out of Stock’ item experience. This role necessitates a unique blend of business acumen, technological expertise, creativity, and logical thinking, supplemented by an understanding of Walmart's operations across various business disciplines and divisions. You’ll be a great fit for this role if you enjoy balancing real-time execution and short term delivery with longer term roadmap development, have a proven track record of breaking new ground by leading with a ‘what needs to be true’ mentality, and building new approaches, and driving results through a blend of creative thinking, problem solving and rolling up your sleeves. You will also have experience leading large, matrixed teams, driving collaboration, and providing leadership, development, and support. You’ll sweep us off your feet if... You’re a visionary constantly looking for ways to set us apart from the competition, driving new and enhanced backend functionality to make the shopping experience easy and convenient. You excel leading with data and insights to make informed and impactful decisions and you have the acumen to translate complex data into actions and improvements. You have a technical bent and love leveraging data science to automate complex and multi-faceted problems towards ease and simplicity. You understand how customers shop online and use strategic thinking and innovation to create seamless backend platform decisions to enable their experience. You have an incredible focus on operational excellence and getting the fundamentals right and can identify opportunities for efficiency and improvement. You’re a leader who can build trust quickly and can lead by influence, creating impact through partnership as well as ownership. You believe in and prioritize the collective success of the team while balancing seemingly conflicting enterprise objectives and metrics, and are quick to jump in, help, mentor, and coach your fellow team members. You’ll make an impact by... Telling a story with data – You’ll identify key transactability trends and root cause analysis, define the department’s executive story-telling roadmap, and use key functionalities like item publishing, offer listing, and eligibility to enhance the customer journey on our site, enabling items with enhanced automation to win customers’ hearts and minds. Being a change champion – You’ll drive digital transformation through continuous improvement, adoptions of new technology and digital disruption. You’ll also demonstrate curiosity with a growth mindset, fostering an environment that supports learning, innovation, and intelligent risk-taking; and you’ll exhibit resilience in the face of setbacks. Monitoring backend platform health and performance through analytics and key metrics – You’ll oversee the development of transactability metrics and dashboards to monitor platform health, providing strategic insights to internal stakeholders to influence the overall direction of platform decisions for the site. Operating with excellence – You’ll land the fundamentals and help scale best-in-class efficient workflows, processes, and timelines, embedding operational excellence into everything you do and developing associates on the team to increase capabilities and enhance skills, knowledge and performance. Becoming an invaluable strategic partner to internal stakeholders – You’ll advise on and partner with various internal teams to improve processes, identify opportunities, and scale best practice and governance, driving continual assessment and improvement of the site backend’s strategic direction and execution. Building a high performing, best in industry team – You’ll develop and implement strategies to attract and maintain a highly skilled and engaged workforce by recruiting, selecting, and developing talent. You’ll support mentorship, team development, and succession planning and will implement strategies and initiatives that attract and retain diverse and inclusive talent, embracing diversity in all its forms and actively supporting diversity goal programs. Living our values – You’ll act as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent. You’ll model Walmart values to foster our culture, holding oneself and others accountable. You’ll maintain and promote the highest standards of integrity, ethics, and compliance.

Requirements

• Bachelor’s degree in business, information systems, or related field.
• Advanced degree and 6 years' experience in technology operations or related field OR 8 years' experience related field.
• Strong and effective cross communication skills(Up/Down/Peers) and a results-driven mindset.
• Ability to select, lead, and develop a team of future leaders.
• Analytical and process-oriented, comfortable making data-driven decisions.
• Demonstrated ability to work as part of a cross-functional team and willingness to take on responsibilities outside primary job description when necessary.
• Knowledge of Merchandising , Supply Chain, and Operations processes, SEO, SEM, Item Catalog, and Point of Sale systems.

Nice To Haves

• 10+ years related experience in Information Systems, Data & Analytics, Merchandising, Technology Operations or related field.
• Masters Degree in Business, Information Systems, or related field.
• 6+ years demonstrated experience managing a team and managing a P&L / technology budget.
• 6+ years of experience in consumer-focused e-commerce environment.
• Strong customer obsession focused on leveraging rules based decisions to improve the experience for customers.
• Demonstrated ability to lead the development of business requirements for data science, technology product and engineering.
• Assertive, adaptable and demonstrates initiative in a fast-paced environment with competing priorities.
• Empathetic, authentic leader willing to put the team’s needs at the center – a well led team, exceeding customer expectations.
• Excellent communication, presentation, and interpersonal skills, with the ability to articulate technical concepts to non-technical executive stakeholders.
• Experience in change management, organizational transformation, and driving cultural change leveraging data-driven decision-making.
• Strong analytical and problem-solving skills, with the ability to think strategically and drive results in a fast-paced environment.
• Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 6 years' experience in project management, program management, program operations, or related area.
• We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
• The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Responsibilities

• Telling a story with data – You’ll identify key transactability trends and root cause analysis, define the department’s executive story-telling roadmap, and use key functionalities like item publishing, offer listing, and eligibility to enhance the customer journey on our site, enabling items with enhanced automation to win customers’ hearts and minds.
• Being a change champion – You’ll drive digital transformation through continuous improvement, adoptions of new technology and digital disruption. You’ll also demonstrate curiosity with a growth mindset, fostering an environment that supports learning, innovation, and intelligent risk-taking; and you’ll exhibit resilience in the face of setbacks.
• Monitoring backend platform health and performance through analytics and key metrics – You’ll oversee the development of transactability metrics and dashboards to monitor platform health, providing strategic insights to internal stakeholders to influence the overall direction of platform decisions for the site.
• Operating with excellence – You’ll land the fundamentals and help scale best-in-class efficient workflows, processes, and timelines, embedding operational excellence into everything you do and developing associates on the team to increase capabilities and enhance skills, knowledge and performance.
• Becoming an invaluable strategic partner to internal stakeholders – You’ll advise on and partner with various internal teams to improve processes, identify opportunities, and scale best practice and governance, driving continual assessment and improvement of the site backend’s strategic direction and execution.
• Building a high performing, best in industry team – You’ll develop and implement strategies to attract and maintain a highly skilled and engaged workforce by recruiting, selecting, and developing talent. You’ll support mentorship, team development, and succession planning and will implement strategies and initiatives that attract and retain diverse and inclusive talent, embracing diversity in all its forms and actively supporting diversity goal programs.
• Living our values – You’ll act as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent. You’ll model Walmart values to foster our culture, holding oneself and others accountable. You’ll maintain and promote the highest standards of integrity, ethics, and compliance.

Benefits

• At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company-paid life insurance.
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
• Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.
• Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.
• Tuition, books, and fees are completely paid for by Walmart.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 1-10 employees