Senior Director, Talent Acquisition Operations & Programs

HubSpot

About The Position

Our mission at HubSpot is to help millions of organizations grow better. When it comes to growing our organization, we believe the future of hiring is Human-Led and AI-Accelerated — using automation, intelligence, and data to eliminate low-value work, surface better insights, and enable recruiters to focus on what humans do best: judgment, connection, and decision-making. As Senior Director of Talent Acquisition Operations & Programs, you will be central to bringing that vision to life by embedding AI and automation into how Talent Acquisition operates at scale. This is a highly strategic role with enterprise-level accountability responsible for transforming Talent Acquisition Operations from a reactive support function into a product-driven platform that delivers predictable, scalable outcomes across hiring, mobility, and early talent. Reporting to the VP of Talent Acquisition & Mobility and leading a global team, you’ll partner closely with senior stakeholders across People, Finance, Legal, and Technology to ensure our hiring, mobility, and early-career strategy is built to last—and built to scale. This role is ideal for a leader who wants to shape the future of Talent Acquisition — combining human judgment with AI and automation to build systems that scale with integrity, speed, and impact.

Requirements

10+ years of experience in Talent Acquisition Operations, Recruiting Operations, or Workforce Operations, with global, enterprise-level leadership scope.
Demonstrated ability to lead AI and automation adoption in Talent Acquisition or adjacent domains, using technology to eliminate low-value work and materially improve productivity and outcomes.
Proven experience leading leaders across operations, programs, and regulated domains in a global environment.
Demonstrated success designing or re-architecting TA operating models—not just running existing systems.
Deep expertise in designing and governing TA technology ecosystems, optimizing end-to-end workflows, and partnering with Workforce Planning to enable long-term hiring strategy.
Ability to operate effectively through ambiguity, change, and growth while maintaining strategic clarity and prioritization.
Experience building durable operating systems that continue to deliver outcomes beyond the tenure of the leader who designed them.
Strong cross-functional influence skills, with experience partnering closely with Finance, Legal, People Operations, Analytics, and HR Technology teams.
Data-driven approach to decision-making, with experience translating insights into durable operating principles and outcomes.

Nice To Haves

Background supporting hiring operations and strategy on a global scale, including expanding into new countries and markets.
Experience evolving immigration, mobility, or early-career programs from transactional execution to strategic advisory models.
Prior experience in high-growth or scaled technology organizations with complex hiring needs.

Responsibilities

Champion a Human-Led, AI-Accelerated approach to Talent Acquisition by identifying, piloting, and scaling automation and AI capabilities that increase recruiter productivity, strengthen interviewer effectiveness, improve decision quality, and reduce manual, reactive work.
Design systems and principles that reduce escalation, increase autonomy, and allow Talent Acquisition to scale without relying on heroics or brute force.
Lead a multi-pillar organization spanning Core TA Operations, TA Coordination, Talent Mobility & Immigration Programs, and Emerging Talent Programs.
Manage and develop experienced senior leaders, creating clarity, accountability, and durable structures across complex, highly visible domains.
Build operating models and leadership structures that intentionally separate strategy and system design from day-to-day execution, ensuring decisions are made at the right level across the organization.
Establish Talent Acquisition Operations as a product-minded center of excellence, with clear ownership, roadmaps, and ROI discipline across tools, processes, and programs.
Partner with People Analytics to define performance drivers, operational levers, and leading indicators across hiring, mobility, and early talent.
Oversee the TA technology ecosystem with strong governance, ensuring every tool has a clear owner, roadmap, and value review cadence.
Exercise sound judgment in regulated and high-risk domains, balancing speed, experience, quality, and compliance at enterprise scale.

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