Senior Director, Solutions Engineering

InfoSum•New York, NY

22h•Hybrid

About The Position

As the Senior Director of Solutions Engineering within the Client Services team, you will play a crucial role in ensuring InfoSum’s customers maximize the value of our platform. You will lead a team of Solutions Engineers, providing technical expertise and strategic guidance to help clients implement, optimize, and scale their use of InfoSum’s technology. This role requires a blend of technical acumen, leadership, and customer engagement skills to drive successful outcomes for our clients and support InfoSum’s growth.

Requirements

8-10 years of experience in solutions engineering, technical account management, technical consulting, or a related position within the ad-tech, mar-tech, or data technology space
Proficiency in a query language (SQL preferred)
Proficiency in a scripting language such as Python
Proficiency in ETL operations with expertise in at least one of these: GCP, Snowflake, AWS, Azure, Databricks
Strong understanding of data collaboration, identity resolution, and the digital advertising ecosystem
Experience working with cloud-based technologies, APIs and data platforms
Proven ability to lead and mentor a team of technical experts, fostering growth and development
Excellent problem-solving skills, with the ability to troubleshoot complex technical issues and drive solutions
Strong customer-facing communication skills, with the ability to translate technical concepts into business value for diverse audiences
Experience managing technical relationships with enterprise clients and navigating complex integrations
Ability to work cross-functionally with Product, Engineering, and Sales teams to drive customer success.
Knowledge of data privacy regulations (GDPR, CCPA) and their impact on data collaboration

Responsibilities

Lead a team of Solutions Engineers based in NYC to design, plan and execute data collaboration projects on InfoSum
Be the utmost expert in the US on InfoSum’s complete technology solution and its integration points
Validate prospective and current customer use cases and advise them on how to achieve their goals related to data collaboration
Build and maintain relationships with senior technical leaders at Fortune 500 companies
Design & present project plans based on customer goals that detail how projects will be executed, meeting the needs of all customers involved, with a high level of attention to technical details and would-be pitfalls
Work closely with Customer Success throughout the execution of the project to accelerate project completion, ensure quality of customer experience and resolve technical barriers
Work closely with Sales to support revenue growth through identification of opportunities to expand customer usage of InfoSum and by ensuring excellent customer satisfaction
Create technical specifications to support customer operations, including data preparation, dataset onboarding, querying, API integrations and MCP integrations
Create and improve shared templates for project planning, technical specifications, managed services, technical checklists, etc.
Collaborate with Product and Engineering teams, relaying customer feedback to influence product development decisions and priorities
Manage technical escalations, troubleshooting complex challenges, and coordinating with internal teams to deliver resolutions
Design & improve approaches to training and educating new hires, brands, publishers, data providers and agency teams about the InfoSum technology
Establish performance standards and personal growth plans and run performance reviews with all direct reports twice yearly
Advocate and enforce InfoSum’s commitment to data privacy and excellence in security hygiene
Identify technical and process barriers to success across the InfoSum Client Services organization and propose solutions
Cultivate a team culture of curiosity, contribution, ownership and openness