Director, Solutions Engineering
About The Position
We are hiring a Director of Solutions Engineering to lead and scale this function at Truemed. Today, the Solutions Engineering team is a small but high-impact group supporting Sales, Success and Partnerships across technical discovery, solution design, and integration planning. The team currently includes 3 engineers and works closely with Sales, Customer Success, Product, and Engineering. This role will lead the team and define the operating model that allows Solutions Engineering to scale alongside Truemed’s growth. This leader will build a high-leverage organization that accelerates revenue, reduces technical friction in complex deals, and ensures partners can successfully integrate and launch with Truemed. This role reports to the Head of Customer Success and sits at the center of Truemed’s GTM organization. You will partner closely with Revenue Ops, Product, and Engineering teams to ensure customers and partners have a best-in-class technical buying and integration experience. Truemed integrations span multiple surfaces including payment processors (Stripe, Adyen), ecommerce platforms (Shopify), and custom API-based integrations. Solutions Engineers partner with customers and partners to design scalable integration patterns, guide technical validation, and ensure successful implementation. This is a hands-on leadership role for someone comfortable moving between executive conversations, technical architecture discussions, team coaching, and operational rigor. If you are excited to build the function, raise the bar, and create a durable bridge between customer needs and Truemed’s product roadmap we want to chat with you!
Requirements
- 7+ years in Solutions Engineering, Sales Engineering, Solutions Architecture, Partner Engineering, Technical Account Management, or related customer-facing technical roles
- 3+ years leading Solutions Engineering or similar technical teams
- Strong technical fluency with APIs, webhooks, JSON, system integrations, and data flows
- Experience supporting complex integrations across payments, ecommerce, or platform infrastructure
- Proven track record improving technical win rates, implementation readiness, or other revenue-adjacent KPIs
- Experience working cross-functionally with Sales, Partnerships, Product, Engineering, and Customer Success
- Strong executive communication skills with the ability to translate technical complexity into clear business recommendations
- Experience building or formalizing Solutions Engineering processes, playbooks, or operating models
- Strong operational instincts around forecasting, pipeline inspection, and team capacity planning
Responsibilities
- Lead and develop the Solutions Engineering team, setting a high bar for technical rigor, customer experience, and cross-functional collaboration
- Define how Solutions Engineering supports the full customer lifecycle, from technical discovery and pre-sales architecture through handoff, implementation, and ongoing expansion
- Partner closely with GTM leadership to improve technical win rates and reduce friction in complex deals
- Serve as the senior technical advisor on high-priority opportunities and strategic partner relationships
- Guide technical discovery, solution design, and integration planning across customers and strategic partners
- Build scalable playbooks and frameworks for discovery, integration scoping, architecture design, security reviews, and launch readiness
- Improve predictability across deals by identifying technical risks early and ensuring implementation readiness before contracts are signed
- Partner with Product, Engineering and GTM to surface recurring product gaps and influence roadmap priorities
- Develop reusable architecture patterns, demos, and technical enablement assets that increase field productivity
- Ensure clean handoffs between pre-sales solutioning and implementation to improve launch timelines and customer outcomes
- Identify opportunities to simplify and standardize integration patterns across common partner and merchant use cases
- Hire, develop, and manage a high-performing Solutions Engineering team that multiple teams across the company
- Help define Truemed’s external technical narrative, ensuring prospects and partners understand how Truemed’s platform, workflows, and integrations deliver business value
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
