Senior Director, Salesforce Technologies
About The Position
We are seeking a Senior Director, CRM IT (Salesforce) to lead the strategy, architecture, delivery, and operations of our global Salesforce ecosystem. This leader will be accountable for maximizing the value of Sales Cloud, Service Cloud, Experience Cloud, CPQ/Revenue Cloud, and related AppExchange solutions. Reporting to IT leadership, the Senior Director will define the multi‑year roadmap, unify org strategy, ensure secure and scalable integrations with core insurance platforms, and drive adoption, data quality, and measurable business outcomes across our global sales, marketing, and client service communities. The ideal candidate blends deep Salesforce platform expertise with strong delivery discipline and insurance domain understanding to enable AJG’s growth and client experience objectives. This position will lead the Salesforce Technical Delivery Teams both onshore and offshore. This role will hold overall accountability for solutions leveraging Salesforce as well as their governance and quality assurance. The role also will lead the effective design, development, integration, and implementation of Salesforce applications while driving to optimize speed of delivery, cost effectiveness, and quality. As well, this leader will suggest opportunities for Gallagher to leverage the existing platforms in new ways or identify opportunities to integrate Salesforce with other technologies. While we prefer someone who is local to the Chicago area that can come into our offices as business needs dictate, for the right candidate we will consider someone who will primarily be remote/virtual, with the understanding that there would be occasional travel to the Chicago area.
Requirements
- Bachelor's degree in Business, Finance, or a related field required; Advanced degree in Business or Computer Science preferred.
- Minimum of 10 years of IT experience and 5+ years of leadership experience
- Proven experience in a leadership role, driving strategic initiatives, and optimizing business performance.
- Excellent communication and interpersonal skills, capable of consolidating feedback, building consensus, and fostering collaboration.
- Strong strategic thinking and decision-making abilities, with a keen sense of aligning company goals and initiatives.
- Extensive experience in optimizing CRM systems, developing scaling strategies, and leading cross-functional collaboration.
- Ability to work autonomously, manage multiple priorities, and thrive in a fast-paced environment.
- Proven problem-solving skills, displaying a proactive and solution-oriented mindset.
- Demonstrated experience in customer advocacy and driving product adoption.
- High intellectual curiosity and attention to detail
Nice To Haves
- Salesforce Certified Administrator preferred
- Certification in Scrum/Agile preferred
- Background in insurance, insurance brokerage, or financial services would be ideal
Responsibilities
- Define the Salesforce vision and multi‑year roadmap aligned to AJG’s growth, cross‑sell, retention, and operational efficiency goals.
- Determine org strategy (single vs. multi‑org, hub‑and‑spoke) and guide consolidation with minimal disruption.
- Establish enterprise standards for data model, sharing/security model, and extensibility; govern Apex, Lightning Web Components (LWC), Flow, and integration patterns.
- Lead Agile/SAFe delivery across global squads; manage backlog, sprint planning, and release trains.
- Manage AppExchange ISVs and SI partners to accelerate delivery while maintaining architecture coherence and security.
- Enforce configuration and coding standards; run architectural review boards and guardrails for Flow, Apex, LWC, and integrations.
- Own platform SLAs/SLOs, incident and problem management, performance monitoring, and release readiness.
- Utilize Health Check, Optimizer, and trust.salesforce.com; maintain DR/BCP, backup/restore (e.g., Salesforce Backup), and capacity planning.
- Run a tiered support model and knowledge base; track root cause analysis and continual service improvement.
- Oversee special projects and cross-functional programs, driving overall company success and nurturing a positive team culture.
- Serve as a technical thought leader, driving strategic decisions, ensuring alignment, and promoting a customer-centric approach across the organization.
- Drive operational excellence, stability, and scale by observing strict change control, and best practices for project management, data governance, documentation, and release management.
- Stay current with new releases of systems owned by the Gallagher CRM team, as well as relevant solutions and best practices in the marketplace, evaluating and implementing new features and solutions, as required.
Benefits
- Medical/dental/vision plans, which start from day one!
- Life and accident insurance
- 401(K) and Roth options
- Tax-advantaged accounts (HSA, FSA)
- Educational expense reimbursement
- Paid parental leave
- Digital mental health services (Talkspace)
- Flexible work hours (availability varies by office and job function)
- Training programs
- Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
- Charitable matching gift program
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What This Job Offers
Job Type
Full-time
Career Level
Director
