Senior Director, Salesforce Platform and Data Strategy

TransUnion • Ridley Park, PA

19h • Hybrid

About The Position

At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius. Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology. This role will act as a key leader of governance for the Salesforce ecosystem as managed by the TruOps team within Global Operations. The role is responsible for defining the vision, strategy, and high-level roadmap to transform operational processes (lead-to-service) on the Salesforce platform for the B2B customer lifecycle. The role will partner and collaborate with stakeholders across the lead-to-service ecosystem (marketing, sales, pricing, legal, operations and billing, service) to establish consistent governance processes for implementing the vision and strategy for the Salesforce ecosystem. The role will define and monitor KPIs and dashboards to measure effectiveness of both the Salesforce program and the capabilities enabled within the Salesforce ecosystem and be responsible for the governance of reporting and analytics on the platform. The role will lead a team responsible for creating and managing playbooks for operational processes for international roadmap and deployment of Salesforce, acquisition integration onto the Salesforce platform and new product/solution onboarding onto the Salesforce platform. The Platform and Data Governance team will have the opportunity to establish a master data strategy to govern the standards, guiding principles, tools and management of core data leveraged across the Salesforce platform and other TU functions and tools.

Requirements

• 15+ years’ experience in portfolio and program management, strategic planning
• Bachelor’s degree in business, finance, analytics or information systems.
• Experience in program governance, defining standards, creating playbooks, establishing operating models
• Proficiency with KPIs, metrics, reports, dashboards and analytics
• Ability to act independently, operate with ambiguity, facilitate decisions, lead teams and functions
• Demonstrable ability to create strategies and plans, influence others, resolve conflict, build consensus

Nice To Haves

• Masters preferred.
• Experience with post-merger integration preferred
• Knowledge of best practices in data modeling and data architecture
• Process improvement experience, Lean/Six Sigma certification a plus
• Portfolio and program management experience, PMP preferred
• Experience with organizational change management methodologies, specifically Prosci, a plus

Responsibilities

• Partner with peer governance leaders, executive stakeholders and Global Technology to develop and socialize an enterprise-wide, multi-year shared vision, goals, and roadmap for the Lead-to-Service Salesforce ecosystem aligned with business objectives.
• Partner with executive stakeholders to KPIs and outcomes to measure both the effectiveness of the Salesforce ecosystem and the efficiency of the governance team.
• Promote global, consistent, integrated, end-to-end processes on the Salesforce platform and efficient, automated, collaborative governance processes for internal collaboration.
• Manage cross-functional teams and external partners to create and manage roadmap, considering business priorities, dependencies across initiatives, and funding requirements.
• Reconcile budget planning, resource allocation, and vendor relationships across the Salesforce ecosystem.
• Manage catalog of applications and managed packages integrated into the Salesforce ecosystem with a focus on optimizing capabilities, minimizing cost, and avoiding redundancy.
• Engage with the business on their needs, conduct application assessment, partner with procurement team on contracts.
• Create playbook for consistent, collaborative engagement: Reporting and Analytics: with cross-functional leaders to establish reporting and analytics standards for user, manager and executive level reporting in Salesforce and Business Intelligence platforms.
• Product/Solution Onboarding: with product/solution teams to provide detailed plan of activities to activate products and solutions on the Salesforce platform across the product lifecycle.
• Acquisition Integration: with acquired companies to scope, size and plan for integration of acquired company’s processes, data and teams onto the Salesforce platform and retirement of redundant tools and systems.
• International Planning: with countries and regions to scope, size and plan for international deployment of capabilities with detailed Master Data Management Create strategy and processes for mastering key data in the Salesforce ecosystem, including models, standards, governance, data quality, monitoring, security and compliance.
• Partner cross-functionally to operationalize plan with owners and stewards.
• Create and execute plan to rationalize and clean up data to new master standards and implement controls to sustain data quality.

Benefits

• TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, up to 12 paid holidays per year, health benefits (including medical, dental, and vision plan options and health spending accounts), mental health support, disability benefits, up to 12 weeks of paid parental leave, adoption assistance, fertility planning coverage, legal benefits, long-term care insurance, commuter benefits, tuition reimbursement, charity gift matching, employee stock purchase plan, 401(k) retirement savings with employer match, and access to TransUnion’s Employee Resource Groups.
• Spousal, domestic partner, and other eligible dependent coverage is available on select health and welfare plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Director