Senior Director, Product Engineering Technology Enablement

McKesson•Columbus, OH

About The Position

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. Title :- Senior Director, Product Engineering Technology Enablement The Tech Enablement leader is responsible for spearheading the development, implementation, and adherence to frameworks that optimize product workflows, oversee Database Administrator organization, enhance application performance, and ensure operational health across platforms and products. This role translates strategic objectives into actional processes that drive cost efficiency, scalability, and reliability. The leader will design and operationalize governance frameworks where none exist, establishing clear standards for measurement and performance management. By partnering with product engineering teams, this role ensures applications receive the resources they need – compute, storage, and network – to optimize app performance. This position owns cost governance for on-prem and cloud environments, including consumption tracking, spend reduction initiatives, and future cost projections. The leader will also be a key contributor to cloud migration planning and budgeting, aligning financial strategies with technical execution. As a subject matter expert, the Tech Enablement leader will define and monitor Service Level Objectives (SLO’s) and SLA’s, implement telemetry for operational insights, and contribute to disaster recovery strategies for critical product lines. Acting as a bridge between Platform Engineering and MT, this role ensures alignment on product health and operational excellence. Drive top tier application support and monitoring for all of product engineering. Team will provide all triage support for incidents, customer tickets, RCA support and bug fixes while providing 24x7 assistance. Future responsibilities could include the addition of a shared capability arm that where this leader would drive strategic product and platform capabilities to Covermymeds. Lastly, this leader would directly manage the mission critical CMS infrastructure and pharmacy customer connectivity support teams How does this role support CTO / CMM priorities? Consistent, best in class day 2 response. Separate new product development to provide focus for product engineering, protect velocity while providing just the right support. What is their subject matter expertise? All things operational support. Go to for troubleshooting and maintenance. Teams are expert in the inner-workings of the applications across all of product engineering.

Requirements

12+ years of professional software engineering experience, including hands-on technical leadership in building scalable, reliable, and secure web-based platforms
12+ years of experience in strategy, technology operations, ITSM/ITIL frameworks along with supporting a highly critical suite of application is required.
Proven ability to lead cross-functional initiatives and influence without direct authority.
Strong analytical skills with experience in segmentation, forecasting, and market modeling.
Demonstrable experience in leading and managing cross-functional teams, technical operations, and large-scale technology initiatives is crucial.
Excellent communication and storytelling abilities, especially in translating data into actionable insights.

Nice To Haves

Experience with payer-provider dynamics, EHR systems, prior authorization workflows and experience supporting highly resilient pharmacy transactional is highly desirable.

Responsibilities

Product & Service Optimization: Enhance application performance and reliability while reducing costs. Oversee hardware/software configurations, upgrades, and assess impacts of proposed changes.
Managing Updates and Maintenance : This involves applying necessary patches, updates, and performing routine maintenance to ensure systems are secure, optimized, and performing at their best. Leader will drive a consistent operational maintenance support across all of product engineering.
L1/L2 Incident management: Provide frontline support across product engineering. Support the alert monitoring, triage, and incident resolution.
Production Monitoring : Provide real time 24x7 support for all jobs, processes, file transfers, faxes, etc for all of product engineering.
Production readiness : Provide clear, crisp and consistent processes around what it means for a capability to be ‘production support ready’. Hold engineering teams accountable to achieving and exceeding engineering best practices to ensure a smooth handoff of ownership and responsibilities to ensure success.
DBA organization: Drive DBA organization optimization, development and best practices. Work to reduce legacy database footprint while getting ready for cloud first db consumption.
Cost Management: Own cost governance for on-prem and cloud environments, including consumption tracking, spend reduction initiatives, and future cost projections. Support cloud migration planning and budgeting.
Service Reliability: Collaborate with Product Owners to define and monitor SLOs and SLAs aligned to product lifecycle and roadmap.
Operational Insights: Implement telemetry and frameworks to measure application service usage, enabling informed scaling and readiness decisions.
Disaster Recovery: Contribute to strategy and readiness assessments for critical product lines.
Cross-Team Alignment: Act as a liaison between Platform Engineering and MT teams to ensure product health and operational excellence.