Senior Director, Patient Access Portfolio Strategy and Operations

Takeda • Lexington, MA

8d • $212,000 - $333,190 • Hybrid

About The Position

The Senior Director, Patient Access Portfolio Strategy and Operations is a critical enterprise leader responsible for defining and advancing Takeda’s next-generation patient access ecosystem through digital innovation, technology enablement, and portfolio-level strategy. This role sets the vision for how evolved digital connections into patient support tools and technology platforms transform the patient and provider experience, accelerate speed to therapy, and drive scalable, insight-driven access models across the USBU portfolio. The leader will lead various functional support teams that work across the four business aligned teams in order to best support the patient journey and the department.

Requirements

• Bachelor's degree required, Master's Degree preferred
• 10–15+ years in biopharmaceutical patient access, specialty pharmacy, hub services, or related commercial operations.
• Deep understanding of U.S. payer, channel, SP distribution, and patient support models.
• Demonstrated success leading large, complex operations and cross functional transformation.
• Expertise in systems, workflow design, vendor oversight, and process optimization.
• Strong analytical, problem-solving, and enterprise leadership capabilities.
• Ability to influence senior stakeholders and lead through complexity and ambiguity.
• Strategic and systems minded — able to architect end-to-end operational frameworks.
• Operationally excellent — delivers measurable improvements in speed, quality, and patient outcomes.
• Digitally fluent — understands data flows, reporting, CRM platforms, and automation opportunities.
• Collaborative and enterprise-oriented — activates cross functional partners to enable unified patient access.
• Inspired leader — develop talent and elevate organizational capability.
• Demonstrated expertise in digital transformation, technology strategy, and platform enablement within healthcare or life sciences
• Strong experience developing and scaling enterprise portfolio strategies across multiple brands or business units
• Deep understanding of patient access, reimbursement, and market access dynamics
• Proven ability to partner with IT/technology organizations to deliver complex system implementations and integrations
• Experience leveraging data, analytics, and AI-driven insights to inform strategy and operations
• Strong strategic influence and executive communication skills, with the ability to align senior stakeholders
• Experience evaluating and managing external technology and digital health partners
• Knowledge of healthcare ecosystem dynamics including payers, providers, and patient services models
• Demonstrated ability to lead through ambiguity and drive innovation at scale

Responsibilities

• Digital Strategy & Transformation Leadership Define and lead the enterprise digital vision for Patient Access, aligned with USBU and PAMA strategy
• Identify and prioritize transformative digital capabilities (e.g., automation, AI-enabled workflows, advanced analytics, patient/provider engagement platforms)
• Drive modernization of patient access infrastructure to enable seamless, omnichannel patient and provider experiences
• Partner with DD&T to translate business needs into scalable, interoperable technology solutions
• Portfolio Strategy & Capability Orchestration Develop and execute a portfolio-level patient access strategy across brands, ensuring consistency, scalability, and efficient deployment of capabilities
• Establish frameworks to prioritize investments across access programs, digital tools, and service models
• Drive cross-brand standardization where appropriate while enabling tailored solutions for complex therapeutic areas
• Lead governance models to evaluate performance, financial governance, and continuous optimization of portfolio initiatives
• Technology & Data Ecosystem Integration Support the evolution of core patient access platforms (CRM, data integration layers, pharmacy tools)
• Advance real-time visibility into patient journey performance, drop-off points, and intervention opportunities
• Champion data-driven decision making through advanced analytics, predictive modeling, and performance dashboards
• Innovation & External Partnerships Identify and build strategic partnerships with digital health, technology, and data solution providers
• Evaluate emerging technologies and vendors to enhance patient engagement, affordability navigation, and access efficiency
• Lead pilot programs and innovation initiatives to test and scale new capabilities
• Bring external best practices and innovation into Takeda’s access ecosystem
• Enterprise Influence & Cross-Functional Leadership Serve as a senior strategic partner to MACS, DD&T, A&I, Commercial Operations, Medical, Legal, Compliance, and Field Access teams
• Ensure alignment between digital capabilities and broader market access, brand, and commercial strategies
• Represent Patient Access in enterprise digital governance and transformation forums
• Leadership & Capability Building Build and lead a high-performing team focused on portfolio program strategy
• Foster a culture of innovation, accountability, and continuous improvement
• Upskill the broader organization on digital enablement and future-ready patient services access models

Benefits

• medical
• dental
• vision insurance
• a 401(k) plan and company match
• short-term and long-term disability coverage
• basic life insurance
• a tuition reimbursement program
• paid volunteer time off
• company holidays
• well-being benefits
• 80 hours of sick time
• 120 hours of paid vacation

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees