Senior Director, Operations Readiness

Ensemble Health Partners

About The Position

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. The company's O.N.E Purpose focuses on Customer Obsession, Embracing New Ideas, and Striving for Excellence. The Senior Director Operations Readiness is a critical role supporting Ensemble's growth through a flexible but structured Standard Operating Model, Assessments, Integrations, and Portfolio/Project Management. This position is vital for strategic initiatives focused on continuous improvements (tools, templates, processes, reporting, etc.) to scale and provide consistent, predictable, and repeatable outcomes for all client and strategic internal programs and projects. Key activities include delivering on enterprise initiatives that improve value to clients and shareholders, such as establishing clear program and project policies, SOPs, and toolkits for common initiative types.

Requirements

Minimum 10-15 years' experience in healthcare revenue cycle operations
Extensive leadership and management in establishing and improving Operations, Technology and Strategic initiatives
Expert knowledge of Revenue Cycle Key Performance Indicators and financial performance metrics
Minimum 5 years' experience performing Program/Project Management on multiple concurrent client and internal revenue cycle projects
Ability to lead professionals to achieve peak performance and deliver enterprise-level results
Executive-level presentation and communication skills
The ability to be flexible to support our rapidly growing business while ensuring adequate discipline for meeting or exceeding all client and internal expectations – scope, time, cost, risk, KPI
Extensive management of governance, large scale programs, projects and integration offices in healthcare, technology and operations
Strong organizational skills to manage multiple priorities and enterprise-level initiatives
Ability to travel as needed to support the projects estimated at up to 25% of the time

Responsibilities

Perform Program/Project Management on multiple concurrent client and internal revenue cycle projects across the business unit and others as needed
Ensures project work is well-defined and planned. This includes thorough scope definition, estimation, cost-budgeting, resourcing, scheduling, and placing under ongoing change control
Drives in collaboration with the Operations Readiness leaders the maturity of the Standard Operating Model (SOM) processes, technology and resourcing
Develops, maintains and ensures adherence to all SOM SOP and processes from intake to transition to support/operations
Ensures adherence to the Intake request and approval process to approve all initiatives and ensure capacity
Tracks and reports on the performance of the portfolio initiatives and ensure critical risks effectively escalated and managed
Supports the AVP to achieve corporate and team vision for growth, quality and being best in class
Supports and/or drive the SOM and EPM governance process
Collaborative partner with all internal and external partners - we are successful together
Expands to enterprise SOM and EPMO to support business projects, expansion

Benefits

Comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs
Culture rooted in collaboration, growth, and innovation
Investment in professional development, including professional certification relevant to their field and tuition reimbursement
Quarterly and annual incentive programs for all employees

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