Senior Director, Operations Project Management Office, NA

Vantage Data Centers•Denver, CO

1d•$230,000 - $240,000•Hybrid

About The Position

Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands. Operational Excellence Department The Operational Excellence team establishes the systems, practices, and culture that enable Vantage to operate at scale across North America with consistency, quality, and speed. We strengthen the scalability and effectiveness of NA Operations - including Mission Critical Operations, Sales Engineering, Customer Experience, and Design Integration - by partnering with business leaders and global functions to standardize how we work, drive process excellence, deliver strategic programs, enable data-driven decisions, and embed continuous improvement and transformation. Operational Excellence at Vantage is hands-on and impact-driven. We blend delivery discipline, systems thinking, and best-in-class operational practices to address root causes, improve efficiency, and accelerate outcomes. Our team members lead high-impact initiatives, shape cross-functional ways of working, and directly influence how Vantage delivers on its growth, operational, and customer commitments. Position Overview This role will be based in Denver, CO. Following our flexible work policy (3 days in-office, 2 days flexible). The Senior Director, Operations Program Management Office, NA reports to the VP of Operational Excellence and shapes the long-term strategy, governance model, and execution framework for initiatives across North America (NA) Operations. As the head of program delivery, this leader provides strategic direction, establishes enterprise-grade governance, and oversees high-impact initiatives that enable Vantage’s scaling strategy and NA goals. This leader ensures operational programs are delivered predictably: on time, within scope and budget, and aligned with Vantage’s standards. They establish PMO methodologies and standardized processes that drive rigor, consistency, and operational excellence, including intake, prioritization, resource planning, risk management, and reporting mechanisms that strengthen visibility and decision-making. Beyond program delivery, the Senior Director leads change and readiness efforts, ensuring new processes, technologies, and operating models are supported through clear documentation, communication, and training. They cultivate a high-performance environment grounded in accountability, excellence, and a growth mindset while developing and leading a PMO of project managers, managers, and senior managers. A critical part of this role is building strong partnerships across Operations, Strategy & Transformation, Technology, Finance, and People, while evolving the PMO into an outcome-driven, transformation-enablement function that accelerates strategic execution. By providing structured insights into initiative health, risks, and decision requirements, the Senior Director drives clarity, alignment, and predictable execution. They partner closely with the Operations Leadership Team to translate strategic objectives into a prioritized, resourced initiative portfolio (Plan of Record) that positions NA Operations for scalable, efficient growth.

Requirements

Bachelor’s degree, MBA or equivalent experience required.
12+ years of experience in program management, transformation, operational leadership, or enterprise PMO roles.
Proven success leading a PMO or strategic program function in a complex, high-growth, or operationally intensive environment.
Experience leading PMO people managers, and other senior leaders, building high-performing teams, and scaling organizational capability.
Strategic Leadership & Business Acumen Ability to set long-term strategy, define operating models, and align cross-functional teams.
Strong understanding of Operations value chains and translating strategy into a prioritized initiative portfolio.
Program & Portfolio Management Expertise in portfolio governance, RAID, resource planning, and value realization.
Skilled in building execution frameworks, stage gates, and performance reporting.
Data-Driven Decision-Making Ability to use dashboards, leading indicators, and analytics to drive ROI-focused discussions.
Strong analytical and scenario-planning skills.
Cross-Functional Influence & Communication Effective at influencing within a matrixed organization and aligning key partners across Global and Regional teams.
Clear, concise executive communication.
Change Leadership Experience leading readiness, adoption, and change for new processes and operating models.
Ability to integrate communication, documentation, and training into transformation efforts.
Leadership & Talent Development Demonstrated ability to build a high-performance culture grounded in accountability, excellence, and a growth mindset.
Strong coaching and succession-planning capabilities.
Autonomy & Execution Excellence Operates with broad autonomy and sound judgment in prioritization and resource decisions.
Proven ability to drive predictable execution, mitigate risk, and resolve cross-functional barriers.

Nice To Haves

Background in data centers, critical infrastructure, construction, engineering, or large-scale operations strongly preferred.
Certifications such as PMP, PgMP, Lean Six Sigma, or equivalent are a plus.

Responsibilities

Strategic Leadership & Portfolio Direction Define the long-term (3–5 year) PMO scaling strategy, operating model, and governance framework for NA Operations.
Translate enterprise and Operations priorities into an organized, resourced, structured, and governed initiative portfolio.
Establish portfolio standards for intake, prioritization, capacity planning, and value realization, evolving the PMO into an outcome-driven, transformation-enablement function.
Program & Execution Governance Lead end-to-end governance for Operations initiatives, ensuring clear scope, planning, RAID management, and milestone execution.
Implement standardized execution frameworks, stage gates, and scorecards that reinforce delivery discipline.
Drive predictable execution in partnership with Technology, Strategy & Transformation, People, Finance, and other functional teams.
Operational Excellence & Methodology Development Develop and refine PMO methodologies, tools, and templates aligned with operational and enterprise needs.
Mature execution processes that improve efficiency, transparency, and risk mitigation across the initiative portfolio.
Ensure alignment to quality, safety, regulatory, and compliance standards across the operational lifecycle.
Change Leadership & Readiness Lead organizational readiness and adoption plans for new processes, technologies, and operating models.
Integrate communication, documentation, and training strategies to support successful transformation.
Champion continuous improvement and execution excellence across Operations.
Team Leadership & Capability Building Lead and develop a PMO of project/program managers, managers, and senior managers.
Build a high-performance culture grounded in continuous improvement, accountability, rigor, and a growth mindset.
Strengthen organizational capability through coaching, training, talent development, and succession planning.
Cross-Functional Collaboration & Executive Influence Build strong partnerships across Operations, Strategy & Transformation, Technology, Finance, and People.
Provide structured insights into initiative health, risks, dependencies, and resource needs to support executive decision-making.
Serve as a trusted advisor to the VP of Operational Excellence, COO, and Operations Leadership Team.
Decision Support, Executive Insights & Data-Driven Governance Lead the development of dashboards, leading-indicator frameworks, and insight tools that enable operational visibility and strategic decision-making.
Drive data-driven discussions with senior leaders by analyzing initiative ROI, performance trends, risks, and trade-offs across the portfolio.
Provide forward-looking insights on leading indicators for critical-path and big-bet initiatives to proactively shape decisions, resource allocation, and execution priorities.
Ensure enterprise-wide transparency into initiative progress, dependencies, and operational health metrics that inform leadership forums and Ops Reviews.
Additional duties as assigned by Management

Benefits

This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits.

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