Director, Enterprise Project Management Office

A Family of Brands•Twinsburg, OH

About The Position

At Great Day Improvements, strong project management is central to operational success. The Director, EPMO, guides the project portfolio and shapes how work is planned, prioritized, and delivered across the enterprise. The role develops a project and portfolio management vision that aligns with company objectives and turns strategy into executable plans. As a key member of the leadership team, this role works closely with senior management to connect strategic priorities with actionable roadmaps. The Director defines and applies methodology, governance, and structure for projects, with particular focus on business applications (ERP, CRM, and related platforms) and product development. A core responsibility of this position is to work with stakeholders to identify expected business value and define KPIs for each project. The Director tracks performance against those KPIs, reports them in a clear and organized manner, and uses this data to guide decisions on scope, resources, and sequencing. The position builds discipline around portfolio planning, improves project success rates, and supports better resource use across teams. Through consistent methods, clear communication, and strong analytical skills, this role reduces project risk, improves cost control, and delivers visible progress on the project agenda that supports the business.

Requirements

Bachelor’s degree in Business, Project Management, Information Systems, or a related field.
Minimum of 10 years of experience in project management, with at least 5 years in a leadership role in PMO, EPMO, or portfolio management.
Significant experience leading complex ERP and CRM projects, including implementation, enhancement, and upgrade efforts.
Experience managing product development or software development projects with structured delivery methods.
Proven success delivering large, cross-functional projects on time, within budget, and within scope.
Strong knowledge of project and portfolio management methodologies, tools, and practices (for example, PMP, Agile, Scrum, etc.).
Familiarity with multiple SDLC methodologies and how to apply them appropriately.
Strong analytical and problem-solving skills, including comfort with KPI, financial, and ROI-based analysis.
Ability to manage multiple priorities in a fast-paced environment and bring structure to ambiguous work.
Ability to translate business needs into structured project charters, plans, and measurable outcomes.
Clear, direct communication style with strong presentation skills and the ability to work effectively with senior leadership and business stakeholders.
Experience with project and portfolio management tools and collaboration platforms.

Nice To Haves

Master’s degree in Business, Information Systems, or related field.
Certified Project Management Professional (PMP) or similar certification.
Extensive experience with Microsoft Dynamics F&O, SAP, Oracle or other tier 1 ERP systems, including structured implementation and upgrade methodologies.
Experience in systems implementation, development, operations, maintenance, and support within a large or publicly traded company.
Experience with data management practices, including data governance, data warehousing, and reporting.
Knowledge of system analysis, design, programming, documentation, and IT control practices (ITGC/SOX).

Responsibilities

Strategic Leadership: Create and maintain the enterprise project and portfolio management strategy, including standards, governance, KPIs, approval processes, and required documentation.
Translate company objectives into actionable roadmaps with clear sequencing, dependencies, and measurable outcomes.
Partner with senior leadership to evaluate business cases, define ROI expectations, and ensure the right work is prioritized at the right time.
Work with senior leadership to align the project portfolio with business priorities, financial plans, and capacity constraints.
Develop a change management structure that supports adoption, readiness, training, and business engagement for all major initiatives.
Establish a culture of disciplined execution where project teams understand expectations, operate with consistency, and deliver with transparency.
Project and Portfolio Management: Lead the enterprise project methodology throughout the project life cycle.
Own the project intake process, ensuring all requests include defined scope, business case, KPIs, stakeholder alignment, and resource requirements.
Create integrated project plans that cover scope, cost, timelines, risks, quality, issues, and communication needs, with a clear link to agreed KPIs.
Oversee execution by assigning work, monitoring completion of key tasks, coordinating cross-team dependencies, and providing structure for issue resolution and change control.
Direct portfolio level reporting on milestones, dependencies, risks, financials, and KPI performance across all enterprise technology projects.
Monitor project and portfolio performance, compare actuals to plans, and highlight gaps with clear options for corrective action.
Manage project and portfolio risk by identifying, analyzing, and addressing risks throughout the life cycle, including escalation to leadership when needed.
Lead the closing process, including formal sign-off, team and vendor assessment, resource release, documentation archiving, and post-implementation reviews within 30 to 60 days of deployment.
Present enterprise project and portfolio status, including KPI performance, to the steering committee and executive leadership on a regular cadence.
Act as the project manager for select initiatives, stepping in during capacity constraints, staffing gaps, or when added structure and hands-on leadership are needed to keep high-priority or complex projects on track and aligned to scope, timing, and business outcomes.
Program and Portfolio Oversight: Lead enterprise portfolio management, including prioritization, sequencing, capacity planning, and governance standards.
Maintain the enterprise project governance model with approval gates, documentation requirements, KPI expectations, and a consistent steering committee cadence.
Develop and maintain portfolio dashboards that clearly track milestones, dependencies, risks, financials, and business outcomes.
Facilitate leadership reviews that drive decisions, remove blockers, and ensure progress against strategic priorities.
Manage vendor performance and deliverables across key programs and projects.
Conduct quarterly portfolio health reviews to evaluate schedule integrity, scope stability, resourcing, vendor performance, and value delivered.
Enforce consistent use of approved tools, templates, and collaboration platforms, eliminating informal or shadow processes.
Stakeholder Engagement and Communication: Lead structured communications with executives and department leaders, ensuring clarity around status, risks, decisions, dependencies, and KPIs.
Provide regular project and portfolio status updates to key stakeholders and department heads through written communication and structured meetings.
Present portfolio updates and KPI insights in a concise, business-oriented manner that drives decision-making.
Ensure cross-functional teams stay aligned on expectations, impacts, and timelines throughout the project life cycle.
Vendor and Partner Management: Manage vendors supporting portfolio projects, including oversight of deliverables, staffing, timelines, and budget adherence.
Ensure vendor work aligns with internal standards and fully integrates into the enterprise portfolio.
Hold vendors accountable to contractual commitments, scope, and quality expectations.