Project Management Office (PMO) Director

Seneca Gaming Corporation•Niagara Falls, NY

1d•$143,937•Hybrid

About The Position

Directs, coordinates, and executes the project management function which executes business projects to meet the needs of the Seneca Gaming Corporation. The Director of the Project Management Office (PMO) is responsible to direct the planning, implementation, and execution of new business projects according to strict deadlines and within budget. This includes acquiring resources and coordinating the efforts of team members and third-party contractors or consultants in order to deliver projects according to the plan. The Director must have sufficient business acumen and technical design skills to translate business requirements into technology solutions. Working in concert with business and IT management, they must have strong communications, management, and negotiation skills to define requirements and service expectations while negotiating with potential system vendors. The Director will define the project objectives, develop timelines, define project team members, and oversee quality control throughout project life cycles. In conjunction with the CIO, the Director of the PMO will manage an IT steering committee comprised of senior business executives who will prioritize, approve, and track critical projects. Remote or hybrid work schedule available for this job. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: 1. IT Vision and Strategy: The Director of the PMO, in concert with other Senior IT Leaders, will assist in the development and execution of short and long-term business strategies to leverage leading practices across all lines of business – casino, hotel, food & beverage, retail, and back-of-house. They will work with Senior Business Leaders throughout the organization to gain a full understanding of long- and short-term business objectives. Balance individual property needs with benefits gained from standardized systems in a multi property environment. 2. Project and Portfolio Management: Provide effective management to the company’s portfolio of projects. Institute and enforce appropriate information technology policies, procedures, Project Management Methodology (PMM), development standards, and methodologies. Lead quarterly IT Steering Committee meetings – presenting budgets, key initiative statuses, new project requests, etc. 3. Vendor Management: Develop strategic relationships with vendors to recognize and to implement efficiencies that best meet needs. Create effective partnerships and negotiate advantageous agreements with service providers and hardware/software vendors. 4. Develops Requests for Proposals (RFP) in conjunction with purchasing department for external services. Works with procurement to ensure all business requirements are included in RFP, to include operational support and maintenance concerns. 5. Assist, review, and provide counsel for vendor contracts to ensure contracts are as agreed during vendor demos and negotiations. 6. Direct, , manage, and supervise junior project managers. 7. Coordinate resources with other SGC departments and regularly communicate project status updates. 8. Develop, train and mentor enrolled Seneca Nation members for future management and leadership positions within the company. 9. Directly lead the Project Management Office. 10. Allocate resources effectively, including personnel, budgets, and technologies. Demonstrate leadership in IT and working with IT and business to prioritize and manage changing priorities with work requests/projects. Proficient at working with business clients to influence/recommend/design/define/document business requirements and processes. Defines requirements and plans project lifecycle deployment in conjunction with project sponsor, including outlining scope, goals, deliverables, required resources, budget, communication plan and timing. Creates strategies for risk mitigation and contingency planning. 11. Proactively leads and oversees project team and manages conflicts within group. 12. Identifies and manages project dependencies and critical path, 13. Plans and schedules project timelines and milestones using appropriate tools. 14. Tracks project milestones and deliverables. 15. Develops and delivers progress reports, proposals, requirements documentation and presentations. 16. Generate and distribute regular project status reports to relevant stakeholders. 17. Proactively manages changes in project scope, identifies potential crises, and devises contingency plans. 18. Defines project success criteria and disseminates them to involved parties throughout the project life cycle. 19. Is accountable for project results along with project sponsor. 20. Performs team assessments and evaluations. 21. Efficiently identifies and solves project issues. 22. Demonstrates leadership to define requirements for project risk. 23. Develops Requests for Proposals (RFP) in conjunction with purchasing department for external services. 24. Designs and maintains technical and project documentation. 25. Strong organizational, presentation, and customer service skills. 26. Determines how results will be measured and completes a lesson learned evaluation to determine how well results were achieved offering recommendations for continuous improvement. 27. Ensures all project documents are safely archived following project completion. 28. Maintains a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understands and complies with all company and departmental policies and procedures at all times. 29. Provides exceptional customer service to all customers and communicate in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff. 30. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. 31. Must complete all required SGC Training programs within nine (9) months from commencement of employment. 32. Attends all necessary meetings. 33. Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule.

Requirements

Must be 18 years of age or older upon employment.
High School diploma or equivalent required.
PMP (Project Management Professional) Certification.
Bachelor’s Degree or higher in Information Technology or equivalent experience in field of project management.
Minimum ten (10) years of IT project management experience, coordinating and supporting IT business processes.
Minimum five (5) years managerial/supervisory experience.
Proven experience in project conceptualization, strategic planning, and high-impact execution.
Strong knowledge of Agile and Waterfall methodologies and ability to adapt project execution approaches based on project scope.
Experience managing a team of at least two professionals.
Expertise with project management tools and/or software packages.
Requires scheduling and budgeting experience.
Demonstrated leadership managing people.
Ability to rapidly adapt and respond to changes in environment and priorities.
Excellent written and verbal communication skills; interpersonal and collaborative skills; strategic, problem solving and analytical skills.
Must be a critical thinker with strong problem-solving skills.
Ability to lead and motivate project teams to achieve desired goals and outcomes.
Proficient with personal computers; experience with productivity software, such as Windows, Microsoft Office software, and Project Management Software Packages: Monday.com, MS Project, etc.
Experience with consulting contract and vendor negotiations.
High level of personal integrity, and the ability to professionally handle confidential matters and exude the appropriate level of judgment and maturity.
High degree of initiative, dependability and ability to work with little supervision.
Must possess excellent communication skills: listening, writing, speaking, and interpersonal skills.
Must have the ability to speak effectively to the public, employees, customers and vendors.
Must have the ability to deal effectively and interact well with the customers, vendors and employees.
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
Must have the ability to elicit cooperation from senior management and other departments
Must be able to stand, walk, and move through all areas of the casino.
Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.
Remote or hybrid work schedule available for this job.

Nice To Haves

Minimum five (5) years in Gaming, Hospitality, Casino/Resort or similar experience preferred.

Responsibilities

IT Vision and Strategy: The Director of the PMO, in concert with other Senior IT Leaders, will assist in the development and execution of short and long-term business strategies to leverage leading practices across all lines of business – casino, hotel, food & beverage, retail, and back-of-house. They will work with Senior Business Leaders throughout the organization to gain a full understanding of long- and short-term business objectives. Balance individual property needs with benefits gained from standardized systems in a multi property environment.
Project and Portfolio Management: Provide effective management to the company’s portfolio of projects. Institute and enforce appropriate information technology policies, procedures, Project Management Methodology (PMM), development standards, and methodologies. Lead quarterly IT Steering Committee meetings – presenting budgets, key initiative statuses, new project requests, etc.
Vendor Management: Develop strategic relationships with vendors to recognize and to implement efficiencies that best meet needs. Create effective partnerships and negotiate advantageous agreements with service providers and hardware/software vendors.
Develops Requests for Proposals (RFP) in conjunction with purchasing department for external services. Works with procurement to ensure all business requirements are included in RFP, to include operational support and maintenance concerns.
Assist, review, and provide counsel for vendor contracts to ensure contracts are as agreed during vendor demos and negotiations.
Direct, , manage, and supervise junior project managers.
Coordinate resources with other SGC departments and regularly communicate project status updates.
Develop, train and mentor enrolled Seneca Nation members for future management and leadership positions within the company.
Directly lead the Project Management Office.
Allocate resources effectively, including personnel, budgets, and technologies. Demonstrate leadership in IT and working with IT and business to prioritize and manage changing priorities with work requests/projects. Proficient at working with business clients to influence/recommend/design/define/document business requirements and processes. Defines requirements and plans project lifecycle deployment in conjunction with project sponsor, including outlining scope, goals, deliverables, required resources, budget, communication plan and timing. Creates strategies for risk mitigation and contingency planning.
Proactively leads and oversees project team and manages conflicts within group.
Identifies and manages project dependencies and critical path,
Plans and schedules project timelines and milestones using appropriate tools.
Tracks project milestones and deliverables.
Develops and delivers progress reports, proposals, requirements documentation and presentations.
Generate and distribute regular project status reports to relevant stakeholders.
Proactively manages changes in project scope, identifies potential crises, and devises contingency plans.
Defines project success criteria and disseminates them to involved parties throughout the project life cycle.
Is accountable for project results along with project sponsor.
Performs team assessments and evaluations.
Efficiently identifies and solves project issues.
Demonstrates leadership to define requirements for project risk.
Develops Requests for Proposals (RFP) in conjunction with purchasing department for external services.
Designs and maintains technical and project documentation.
Strong organizational, presentation, and customer service skills.
Determines how results will be measured and completes a lesson learned evaluation to determine how well results were achieved offering recommendations for continuous improvement.
Ensures all project documents are safely archived following project completion.
Maintains a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understands and complies with all company and departmental policies and procedures at all times.
Provides exceptional customer service to all customers and communicate in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff.
Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
Must complete all required SGC Training programs within nine (9) months from commencement of employment.
Attends all necessary meetings.
Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed.