Manager, Project Management Office (PMO)

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2d • Remote

About The Position

What we are looking for The Manager, Project Management Office (PMO) role has responsibility over the successful delivery of EAM projects to our customers. In this role, you will lead EAM’s Project Management Office (PMO) establishing and following Project Management (PM) best practices to ensure projects are delivered on time, on budget, within scope and with quality. You will be accountable for the successful delivery of our contracts and service agreements and the revenue associated with them. The PM team is tasked with working across the EAM organization and externally to create, monitor and execute plans to deliver solutions and services to our customers while meeting contractual obligations and achieving business objectives.
Responsibilities Reporting to the Director, Professional Services, you will: Lead and manage a small team of project managers and professional services associates, coaching, motivating, mentoring, and influencing to take proactive action and accountability for their work, while holding accountability for their performance and results Develop and execute against departmental plans to achieve organizational priorities and establish, maintain, and continuously improve best practices within the PMO, and report progress to the business Establish a framework of tools, processes, policies and procedures and cadence of accountability for professionals within the PMO to encourage a consistent experience for our customers Provide training and mentoring to project managers and team members, fostering a culture of continuous improvement. Work closely with other areas of the EAM business including Technical Delivery, Product Management, Engineering, Sales and Customer Care to develop synergies that set the PMO and Professional Services up for success in achieving results Lead, guide and support your team and senior leaders through escalations Oversee the preparation of the Quarterly Strategic Review (QSR), report progress to the business, and be accountable to achieving the forecasted results Manage people, financials and operations functions of the PMO, ensuring the team is right sized to deliver on their commitments while achieving key performance metrics Develop and implement a system to evaluate and improve the skills, experience, and professional development needs of all direct reports Ability to travel 15-20% within North America Qualifications A bachelor’s degree in project management, business administration, engineering, information technology or other technical disciplines. A minimum of five (5) years of experience in software solution delivery. A minimum of three (3) years of experience in PMO leadership/supervisory roles. A Project Management Professional (PMP) certification (strongly preferred). Change management experience or certification. Advanced reporting/analytics skills (Power BI, dashboards) Preferred experience with EAM, ERP or similar software solutions. KEY SKILLS AND COMPETENCIES Comprehensive understanding and demonstration of project management industry standards and principals Proven ability in leading professional staff to achieve results on large scale, complex, high-profile projects in a fast-paced environment Demonstrated expertise in spearheading transformative initiatives to establish and enhance a structured discipline for business improvement. Proven ability to lead a team in establishing priorities, identifying critical issues, recommending options, meeting tight deadlines, and working under pressure on a consistent basis Demonstrated use of negotiation methods, techniques, and best practices in leading through and supporting a team through contract negotiation and conflict resolution Experience setting up and maintaining a project management office Excellent leadership, communication, and strategic thinking skills Passion for helping solve critical customer problems and spearheading continuous improvement within our organization High drive and work ethic that allows you to excel in an environment where you manage multiple simultaneous engagements and competing deadlines What's in it for you? Benefits: Our plans include coverage options for many of life’s needs and a focus on wellness programs that are right for you. Financial Perks: Employee Stock Purchase Plan (20% match on contributions), Company Bonus Plan, Referral Bonus Program, discounts for home/auto insurance, and many more. Work from Home! Flexibility: Choose working hours that work best for you within the core business hours. Tuition Reimbursement: A commitment to continuous improvement and employee development through our Professional Development Program. Tuition fees and books reimbursed at a 100%. (Some restrictions may apply).

Requirements

• A bachelor’s degree in project management, business administration, engineering, information technology or other technical disciplines.
• A minimum of five (5) years of experience in software solution delivery.
• A minimum of three (3) years of experience in PMO leadership/supervisory roles.
• A Project Management Professional (PMP) certification (strongly preferred).
• Change management experience or certification.
• Advanced reporting/analytics skills (Power BI, dashboards)
• Comprehensive understanding and demonstration of project management industry standards and principals
• Proven ability in leading professional staff to achieve results on large scale, complex, high-profile projects in a fast-paced environment
• Demonstrated expertise in spearheading transformative initiatives to establish and enhance a structured discipline for business improvement.
• Proven ability to lead a team in establishing priorities, identifying critical issues, recommending options, meeting tight deadlines, and working under pressure on a consistent basis
• Demonstrated use of negotiation methods, techniques, and best practices in leading through and supporting a team through contract negotiation and conflict resolution
• Experience setting up and maintaining a project management office
• Excellent leadership, communication, and strategic thinking skills
• Passion for helping solve critical customer problems and spearheading continuous improvement within our organization
• High drive and work ethic that allows you to excel in an environment where you manage multiple simultaneous engagements and competing deadlines

Nice To Haves

• Preferred experience with EAM, ERP or similar software solutions.

Responsibilities

• Lead and manage a small team of project managers and professional services associates, coaching, motivating, mentoring, and influencing to take proactive action and accountability for their work, while holding accountability for their performance and results
• Develop and execute against departmental plans to achieve organizational priorities and establish, maintain, and continuously improve best practices within the PMO, and report progress to the business
• Establish a framework of tools, processes, policies and procedures and cadence of accountability for professionals within the PMO to encourage a consistent experience for our customers
• Provide training and mentoring to project managers and team members, fostering a culture of continuous improvement.
• Work closely with other areas of the EAM business including Technical Delivery, Product Management, Engineering, Sales and Customer Care to develop synergies that set the PMO and Professional Services up for success in achieving results
• Lead, guide and support your team and senior leaders through escalations
• Oversee the preparation of the Quarterly Strategic Review (QSR), report progress to the business, and be accountable to achieving the forecasted results
• Manage people, financials and operations functions of the PMO, ensuring the team is right sized to deliver on their commitments while achieving key performance metrics
• Develop and implement a system to evaluate and improve the skills, experience, and professional development needs of all direct reports
• Ability to travel 15-20% within North America

Benefits

• Our plans include coverage options for many of life’s needs and a focus on wellness programs that are right for you.
• Employee Stock Purchase Plan (20% match on contributions)
• Company Bonus Plan
• Referral Bonus Program
• discounts for home/auto insurance, and many more.
• Choose working hours that work best for you within the core business hours.
• A commitment to continuous improvement and employee development through our Professional Development Program. Tuition fees and books reimbursed at a 100%. (Some restrictions may apply).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager