Senior Director of Systems & Operations

GIRL SCOUTS OF GREATER NY INC • York, NY

10d

About The Position

Girl Scouts of Greater New York is seeking a Senior Director of Systems and Operations to strengthen organizational systems and workflows to drive community impact and mission delivery. This role will focus on process streamlining, systems integration, and operational alignment, ensuring that tools and infrastructure effectively support staff and programs. The Senior Director will succeed in a fast-paced environment that requires adaptability, strong execution, and cross-functional collaboration.

Reporting to the CEO, the Senior Director ensures that internal systems and operational frameworks are secure, dependable, efficient, and scalable, enabling staff to perform their work effectively in service of the mission. As a cross-functional leader, the Senior Director connects all verticals—Programs, Membership, Development, Finance, Human Resources, and Administration to ensure that systems, processes, and information flow are aligned with strategic priorities, operational excellence, and long-term growth. The role serves as the executive owner of the council’s internal systems and technology strategy, with accountability for vendor partnerships, system performance, data integrity, and organization-wide adoption.

This role manages one direct report.

Requirements

• Bachelor’s degree in business, Operations, Information Systems, Public Administration, or related field required.
• 5+ years of experience in operations, systems management, IT operations, or organizational infrastructure leadership.
• Experience supporting enterprise systems and leading system improvements, integrations, or implementations.
• Demonstrated ability to streamline workflows, strengthen processes, and improve operational efficiency across departments.
• Experience managing vendors, contracts, and operational or technology budgets.
• Strong understanding of data governance, cybersecurity fundamentals, and operational risk management.
• Proven ability to lead cross-functional initiatives and partner with Finance, HR, Programs, Membership, and Development.
• Experience supporting staff adoption through training and documentation
• Strong communication, problem-solving, and organizational skills, with the ability to operate effectively in a fast-paced, mission-driven environment.

Responsibilities

• Serve as the primary escalation point for operational, systems-related, and service-impacting issues affecting staff, programs, members, or external stakeholders.
• Oversee the daily functionality of internal tools and systems to ensure continuity, accessibility, and usability.
• Monitor system adoption and operational effectiveness, addressing gaps through training, process refinement, or system adjustments.
• Coordinate closely with Finance, HR, Programs, Membership, and Development to resolve operational challenges and ensure accurate, timely information flow.
• Ensure enterprise operational readiness for mission-critical programs, large-scale events, and peak seasonal activities by aligning cross-functional planning, systems, logistics, and execution across the organization.
• Provide operational leadership and infrastructure planning to support high-volume seasonal initiatives, including the cookie program, booth operations, and in-office cookie distribution.
• Oversee technology and operational logistics for the annual Gala and other strategic fundraising events, ensuring seamless execution and stakeholder experience.
• Lead operational readiness and planning to logistically support Back to Troop, and program delivery.
• Establish and manage delivery, vendor, and logistics frameworks required to ensure these activities are executed efficiently, consistently, and at scale.
• Address vendor service issues as they arise and ensure timely resolution.
• Provide executive oversight of all internal technology environments, including hardware, software, networks, and cloud-based platforms. Manage outside IT support to ensure goals are achieved.
• Maintain overall system stability, performance, and availability across departments.
• Establish and enforce system governance standards, including user access, permissions, documentation, data integrity, and lifecycle management.
• Serve as the primary escalation point for enterprise-level technology and systems issues.
• Implement and maintain password management system, including prioritizing the secure transition of credentials from exiting staff.
• Evaluate existing systems and workflows to identify opportunities to modernize, streamline, consolidate, or integrate tools.
• Lead system upgrades, migrations, and new implementations with structured change management to minimize disruption.
• Align technology investments with organizational priorities in partnership with senior leadership.
• Oversee relationships with IT vendors, consultants, and managed service providers.
• Manage technology contracts, renewals, service-level agreements, and vendor performance.
• Partner with Finance on technology budgeting, forecasting, and cost optimization efforts.
• Establish clear standards for technology support, issue escalation, and troubleshooting.
• Ensure staff are equipped to use systems confidently and effectively through training, documentation, and ongoing guidance.
• Translate technical concepts into practical, accessible guidance for non-technical users.
• Provide oversight of all council-wide insurance programs, including commercial general liability, property and casualty, workers’ compensation, directors and officers (D&O), and other required coverages, serving as the primary liaison with brokers and carriers in partnership with Finance and senior leadership.
• Maintain cybersecurity best practices, including data protection, access controls, backup protocols, and disaster recovery planning.
• Ensure compliance with applicable data privacy, security, and nonprofit regulatory requirements.
• Proactively identify, assess, and mitigate technology-related and operational risks.
• Collaborate with Finance, HR, Programs, Membership, and Development to support enterprise system needs (e.g., HRIS, CRM, financial platforms).
• Promote a culture of shared accountability for data quality, system usage, and information transparency.
• Evaluate the systems landscape across departments (including HR) to identify opportunities to consolidate tools, reduce redundancy, and improve usability.

Benefits

• Comprehensive benefits including options for health, dental & vision coverage, Flexible Spending Account/FSA, commuter benefits, 403(b) retirement savings plan with employer match, and generous PTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Director