Senior Director of Operations

Aleto • Arlington, VA

6d • $150,000 - $165,000 • Remote

About The Position

Aleto specializes in federal property management, space planning, and facility management. Aleto primarily supports federal government agencies to create realty solutions, provide facility and space planning support services, and enhance strategic communications. We are looking to hire motivated people who are excited to grow with us. You'll have the potential to help improve processes and help identify solutions for our government, supporting the organizations that serve American citizens across the country. We offer the opportunity to work directly with clients to have a real impact on the day-to-day operations of federal agencies. We are a growing company that stands firm on our core values: Accountability, Ingenuity, Reliability, Service, and Stewardship. This is what sets us apart from our competitors. Our Mission, Vision, and Purpose: Aleto is committed to helping federal agencies improve their workspace. We aspire to be trusted advisors to senior executives for federal leasing and facilities operations decision-making. Our purpose is to enhance your workspaces with our innovations while maintaining your trust with dependable, responsible, and high-quality service. We work hand-in-hand with our partners, from start to finish, to ensure we're identifying and delivering the best solutions based on their business needs. We offer paid vacation, sick time, paid federal holidays, parental leave, full medical/dental/vision, and a 401(k). Aleto is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by federal, state, or local laws.

Aleto, Inc. is seeking a Senior Director of Operations to lead the company’s internal management and operational functions in alignment with Aleto’s Core Values and strategic priorities. This role is responsible for guiding the organization toward the achievement of its primary operational goals and objectives while fostering a culture of excellence. The Senior Director of Operations will positively influence both the employee and client experience by exemplifying strong leadership and actively supporting the coaching and professional development of Aleto team members. This is a corporate leadership position that contributes to company-wide strategic decision-making. Reporting within the Office of the President, the role collaborates across departments to direct operational functions and ensure the consistent delivery of exceptional client service.

Requirements

• Must be Authorized to Work in the U.S. / U.S. Citizenship Required
• Must be eligible to pass and maintain a Moderate Risk Public Trust Background Check (HSPD-12)
• Bachelor’s degree in Business or a related field required; Master’s degree or MBA preferred.
• Government contracting experience is required.
• 10+ years of related government contracting, professional services operations, or related experience
• 10+ years of leadership experience
• Previous experience managing teams, government contracts, and program management offices (project portfolios) is strongly desired
• Proficient in Microsoft Office
• Strong ethics and sound judgment in accordance with Aleto’s Values
• Solutions-oriented
• Ability to build and maintain trust both with Aleto employees and clients
• Bring a high level of energy, and resilience to a fast-paced setting
• Outstanding organizational and leadership skills
• Professional demeanor, strong work ethic, discrete, resourceful, and able to maintain confidentiality
• Qualities include decisiveness, consistency, fair-minded, responsive, respectful and expert at prioritizing tasks
• Ability to mentor, train and provide career path guidance to staff
• Excellent understanding of principles and processes for providing customer and personal services to include customer needs assessments, meeting quality standards for services, and evaluations of customer satisfaction
• Exceptional communication, interpersonal, and presentation skills, written and verbal
• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
• Outstanding analytical and problem-solving abilities
• Proven ability to participate in sales and marketing which includes showing, promoting, and selling various products and services
• Proven problem-solving skills with ability to analyze situations, identify existing or potential problems, and recommend solutions
• Ability to delegate effectively
• Proven ability to develop and maintain and positive team environment
• Excellent understanding of employment laws, legal codes, court procedures, precedents, government regulations, executive orders, and agency rules

Nice To Haves

• Strong knowledge of real estate and/or facilities support highly preferred.
• PMP certification or equivalent is desired

Responsibilities

• Recommend appointments of Account Directors, Team Leads, or Managers and assigns or delegates responsibilities to ensure effective leadership is in place within the organization.
• Lead and develop a diverse set of leaders, with a focus on fostering collaboration and supporting internal and external best practices to foster an engaging company culture and improve client services.
• Provide mentorship and model strong communication and cross-functions partnerships to reinforce Aleto’s values and support alignment across projects.
• Mentor leaders within the organization by identifying growth opportunities, providing guidance, and equipping them with resources for ongoing professional development.
• Provide constructive coaching, actionable and timely feedback to leaders and employees, offering both recognition and development-oriented insights.
• Maintain a strong working knowledge of employment law and ensure full compliance in all people-management practices.
• Brainstorm solutions to complex issues during frequent one-on-one meetings.
• Conduct performance evaluations for direct reports.
• Oversee contractors and subcontractors to ensure that work meets quality standards, adheres to specifications, and aligns with project expectations.
• Ensure accurate and compliant timekeeping by reviewing and spot-checking hours, particularly for T&M contracts.
• Approve all non-headquarters operational payroll and proactively address any delays or missing submissions with responsible employees.
• Work within the President of Aleto and Senior staff to coordinate the organization’s operations, maximize client services, plan for organizational growth, identify opportunities for business development, and continuously improve the efficacy of services rendered to our clients.
• Demonstrate alignment with the company’s values and leadership expectations by: effectively managing and growing talent; taking responsibility and accountability for decisions; serving as a coach and mentor; communicating proactively; taking informed risks and delegating appropriately; collaborating across departments; voicing concerns or misalignment constructively; championing the organization’s overall strategic direction.
• Manage a large portfolio of contracts and conduct regular, structured client meetings to gather feedback, address concerns, and strengthen Aleto’s role as a trusted advisor.
• Capture actionable insights from clients and collaborate with organizational leaders to develop and implement plans that leverage positive feedback and resolve operational or departmental issues.
• Analyze operations to evaluate performance of the organization and its staff in meeting objectives and determine areas of potential cost reduction, program improvement, or policy change.
• Manage day-to-day operations of a large portfolio of prime and subcontract customer accounts and programs.
• Draft subcontract agreements for final review.
• Develop and take ownership of key performance indicators (KPI’s) within each functional area under the Senior Director of Operations responsibility to set clear guidance for managers and support decision-making among Aleto’s teams.
• Drive organizational maturity on execution for achievement of improved profitability through development of systems and repeatable processes.
• Direct, plan, or implement policies, objectives, or activities of businesses to ensure continuing operations, maximizing returns on investments, and increasing productivity.
• Collect and evaluate leaders’ MSR submissions and present a concise summary to the President, providing recommendations for approval or proposed modifications as needed.
• Work with senior leadership to develop and maintain the operational budget.
• Monitor budgets across projects to ensure the company is on track to meet its financial objectives.
• Partner with Finance to audit invoicing across all platforms and distribute detailed status reports with follow up actions as needed for delayed invoices.
• Partner with Human Resources on various employee services, including the approval of human resource plans, employee communication, hiring staff, project specific onboarding, and succession planning.
• Work with leadership to develop Standard Operating Procedures and implement the necessary SOPs across the organization.
• Manage risk across the operations function.
• Generate action plans to identify, report and mitigate identified areas of risks.
• Prepare and present reports concerning activities, expenses, budgets, government statutes or rulings, or other items affecting businesses or program services.
• Establish project responsibilities and coordinate functions among various projects and sites.
• Interpret and explain policies, rules, regulations, or laws to organizations, government officials, or individuals within the organization.
• Recommend well considered changes to the business model and overall business as new information suggests.
• As needed, assist with maintaining the required corporate professional certifications necessary for the company to operate as a government contractor to include CMMC and ISO certifications.
• As needed, provide operational support to Aleto’s subsidiary company, Logis-Tech.
• Develop packages around new and repeatable solutions.
• Accomplish all tasks appropriately assigned or requested.

Benefits

• We offer paid vacation, sick time, paid federal holidays, parental leave, full medical/dental/vision, and a 401(k).
• Medical, Vision, and Dental Insurance: Aleto employees are offered single, single-plus-one-dependent, or family medical, vision, and dental insurance plans. Aleto offers three medical plan options to employees. Aleto contributes 75% of the employee premium to the base medical plan and the option to “buy up” for the two additional plans. Aleto contributes 75% of the employee premium for the vision and dental plans.
• Pre-Tax Savings Accounts The option to enroll in an HSA or FSA, depending on elected medical insurance coverage. Dependent Care FSAs are also available.
• Disability Insurance: Company-paid short-term and long-term disability insurance.
• Life Insurance: Company-paid life insurance coverage.
• Paid Time Off: Paid time off includes eleven federal holidays. Full-time employees accrue PTO at the rate of 5 hours per pay period for a total of three weeks per year. In addition, employees are provided with a separate bank of 40 hours of paid sick leave per year.
• Retirement Plan: Aleto offers full-time employees a 401(k) qualified retirement plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Director