Senior Director of Residential Recovery Services

Mental Health Association - Western MA•Chicopee, MA

10h•$75,000 - $75,000

About The Position

The Senior Director of Residential Recovery Services provides strategic leadership, clinical oversight, and operational management for co-occurring enhanced residential recovery programs and associated transitional programs within the Division of Recovery Services. This role ensures the delivery of high-quality, trauma-informed, and person-centered care to individuals recovering from substance use disorders, mental health challenges, and co-occurring conditions. The Senior Director plays a key role in program development, staff supervision, compliance, and community collaboration.

Requirements

Valid driver’s license, reliable vehicle, acceptable driving record, and sufficient insurance.
Minimum of 2 years progressive leadership experience in residential treatment or behavioral health services.
Understanding of recovery-oriented systems of care, harm reduction and trauma-informed practices.
Proven ability to lead diverse teams and drive program outcomes.
Excellent communication, organizational and interpersonal skills.
Master’s Degree Required
License preferred (LCSW, LICSW, LMHC or LADC1)

Nice To Haves

Multilingual abilities preferred

Responsibilities

Lead and oversee co-occurring enhanced residential recovery and transitional programs, ensuring alignment with the agency’s mission, goals, and service standards.
Develop, implement, and monitor policies, procedures, and best practices to ensure regulatory compliance and high-quality, consistent service delivery.
Supervise and support program and clinical directors, managers, and support staff, including oversight of staffing, timesheets, PTO/sick time, training, and performance evaluations.
Facilitate regular team meetings and trainings across GRIT, Good Place, Clinical, Care Coordination, Administrative/Billing, and leadership teams.
Monitor program performance, quality improvement initiatives, and clinical consistency across programs, ensuring fidelity to the IDDT model.
Review and approve documentation (clinical notes, incident reports, service records), identify training needs, and ensure accurate and timely documentation practices.
Oversee staffing patterns and workforce management, including overtime usage, medication stipends, relief staffing, recruitment, and retention efforts.
Ensure compliance with licensing, accreditation, incident reporting, and funding requirements; collaborate with senior leadership, state agencies, and community partners on program development, funding, grants, and issue resolution.