Senior Director of Operations

QUESTEQ INC•Pittsburgh, PA

1d•$110,000 - $130,000•Hybrid

About The Position

The Senior Director of Operations (Hybrid) is charged with the development and continual oversight of several (medium to large scale) technology departments serving partner K-12 public school districts across Questeq’s primary market in Pennsylvania and prospective territories. This senior management position in our organization will be responsible for implementing and improving educational technology management processes and hiring onsite managerial and technical staff to support the full technology lifecycle that enables school district operations. This position must exude strong customer service orientation as both an example for supervised teams and as a direct customer interface capable of navigating complex challenges with professionalism and resolve. The Senior Director of Operations will supervise up to 20+ direct reports.

Requirements

College degree and equivalent work experience required
5 years’ experience in director role
5 years’ experience in a direct supervisory role
Act 151: Child Abuse History Clearance
Act 34: Pennsylvania State Criminal History Clearance
Act 114: Federal Criminal History Clearance
Act 168: Required Employment History Review

Nice To Haves

Master’s degree preferred.

Responsibilities

Assumes responsibility for successfully accomplishing work objectives and delivering results, setting high standards of performance for self and others and verification of performance through measurement.
Provides the COO with clear and concise operational status at partner sites through a tempo of regular briefings and reporting.
Copes with change; shifts gears comfortably.
Able to decide and act without having the total picture.
Does not become agitated when various aspects of a situation are unclear.
Comfortable with risk and uncertainty.
Skills in active listening and delivery of effective written and oral correspondence in due consideration of context, message, medium, and audience.
Displays and promotes high standards of ethical conduct and behaviors consistent with organizational and legal standards.
Establishes a systematic course of action for self or others to ensure accomplishment of a specific objective.
Sets priorities, goals, and timetables to achieve maximum productivity.
Identifies problems and uses logic, critical thinking, judgment, and data to evaluate alternatives and devise solutions to obtain a desired goal or outcome.
Assesses personal strengths and weaknesses and proactively investigates new perspectives, approaches, and behaviors; pursues growth opportunities and skill improvement to maximize performance.
Demonstrates a commitment to serving internal and external customers and providing value in all professional relationships.
Ability and desire to work cooperatively with others on a team.
Motivation to support coworkers in accomplishing group objectives.
Study and master Questeq’s Educational Technology Management (ETM) model and be prepared to communicate its value to internal staff and customers
Evaluate the technology equipment and related managerial needs of school districts and prescribe a rightsized support team based on Questeq’s ETM model
Advocate for the establishment and growth of rightsized teams with customers
Identify well-qualified managerial and technical talent that mesh with school district culture and facilitate matchmaking with district stakeholders
Interview, hire, onboard, and mentor managerial and technical staff
Oversee operations of educational technology management for designated sites
Leverage and coordinate internal & external services and/or resources to solve issues in a timely and cost-effective manner
Plan, implement, and maintain business strategies, processes, and procedures
Gather, analyze, and interpret data and metrics
Maintain relationships with partners and vendors
Plan and effectively facilitate large groups meetings and networking events