Senior Director of Membership, WSJ Leadership Institute

Dow Jones•New York, NY

5d•$225,000 - $260,000

About The Position

The Wall Street Journal Leadership Institute is designed to help business leaders master a world of accelerating change. To succeed, they need not only good information—which The Wall Street Journal and Dow Jones have traditionally provided them—but also a means for continuously honing their abilities to manage their people through a daunting array of challenges—whether from disruptive new technologies, an evolving geopolitical landscape, a changing energy paradigm, rising stakeholder demands, or shifting workplace norms. The WSJ Leadership Institute consists of executive peer communities, a variety of content, benefits and in-person and virtual experiences, and unique access to data only available within Dow Jones. We are seeking a strategic and data-driven Senior Director of Membership to lead engagement and retention for our executive membership program. This senior role will oversee a growing team of Council Managers and utilize the latest technology to build and maintain a robust membership database powered by AI in order to provide white glove service to our members.

Requirements

Bachelor's degree or equivalent work experience.
15+ years of experience working in a membership-driven environment with a significant portion of that time spent in a leadership role.
Expertise in using new AI tools as well as older but evolving CRM systems (e.g., Salesforce) and interpreting data to drive business decisions.
Extensive experience managing and developing high-performing teams.
Exceptional strategic planning, analytical, and problem-solving skills.
Strong interpersonal and communication skills, with the ability to engage with C-suite executives and senior leaders.

Nice To Haves

Experience with media or content brands is a plus.

Responsibilities

Strategic Leadership & Management: Develop and execute a comprehensive, data-driven strategy for membership retention and growth aligned with the Institute's financial and business goals.
Lead and mentor a team of Council Managers to ensure the delivery of a world-class member experience and a high level of engagement within each executive council.
Collaborate with sales, marketing, product, and content teams to align membership strategy with broader organizational initiatives.
Technology: Understand how AI can be best used to capture and deploy critical information and insights about our members to provide them with white glove service.
Lead transformation of our current member database systems and software into a flexible "knowledge system" that takes advantage of powerful AI Tools.
Keep our member knowledge base current, accurate and up to the highest privacy standards.
Partner with Dow Jones technology leaders to achieve goals.
Analysis, Research & Tools: Monitor and analyze membership data to forecast trends, measure performance, and inform strategic decisions.
Leverage data to design new methods and tools to strategically inform and engage members — including polling and ranking tools.
Work with content, sales and marketing teams to create and deploy new member benefits.
Member Experience & Community Building: Ensure a consistently high-quality experience for all members, from onboarding to daily engagement and renewals.
Work with Council Managers to curate and deliver relevant, high-impact touchpoints meets the evolving needs of executive members.
Act as a key representative of the Leadership Institute, building relationships with high-level members and stakeholders.