Senior Director of Learning & Development

Dutch Bros. Coffee•Tempe, AZ

49d•Onsite

About The Position

The Sr. Director of Learning & Development drives the strategy and execution of talent development at all levels, aligning with Dutch Bros' core values and leadership principles. This leader sets the vision for Dutch Bros University (DBU), designing and delivering innovative, scalable learning solutions that build individual and organizational capability. The role partners cross-functionally to ensure learning is relevant, accessible, and effective, advancing people and culture while supporting stellar business outcomes. The Director also leads engagement initiatives, feedback loops, and culture-building programs, fostering a positive, inclusive, and growth-oriented environment.

Requirements

A minimum of 10 years of related experience, required
Bachelor's Degree in a related field preferred
Excellent leadership skills, including a keen understanding of how to lead organizational change, empower people, and influence colleagues
Proven track record of implementing strategic initiatives, establishing metrics, and measuring progress
Strong conflict management, conflict resolution, interpersonal communication, critical thinking, and organizational skills
Strong knowledge of human resources management and employment law, including but not limited to EEO provisions, and experience working interdepartmentally
Professional and/or lived experience relating to DEI
Proficiency in Microsoft Office Suite and Google Suite
Strategic thinking and planning; able to design big-picture strategies and translate them into scalable, high-impact programs.
People development, leadership, and team management.
Influence and relationship-building; adept at working across teams and driving buy-in.
Data-driven and business-savvy; connects learning to business outcomes and measures impact effectively.
Innovation and problem-solving; stays ahead of emerging trends in L&OD.
Communication and facilitation; delivers engaging learning experiences and simplifies complex concepts.
Change management and leadership; helps employees and teams adapt, grow, and navigate change.
Budgetary responsibility and vendor management.
Culture building fosters an inclusive and positive environment.
Performance measurement and data analytics.
Social responsibility.
In-Office Environment: Must be able to work in a busy, crowded, and loud office with frequent distractions and interruptions
Must be able to collaborate in-person with occasional impromptu in-person meetings
Office Conditions: Adaptability to typical office conditions, which may include exposure to air conditioning, heating, artificial lighting, and varying noise levels
Mobility: Ability to sit, stand, reach, twist, stretch, and work at a desk for long stretches. Must be able to occasionally move or lift office items up to 25 pounds
Hearing Requirements: Hearing must be sufficient or correctable to ensure clear understanding of spoken information, including participating in virtual meetings and phone calls. Use of hearing aids or other assistive devices is acceptable if needed.
Reading and Writing Proficiency: Ability to read and write in English is essential for processing documents, drafting reports, and following up on necessary actions. Proficiency in written communication is required to handle job-related tasks effectively.
Vision Requirements: Vision must be adequate or correctable to perform essential job duties, such as reading documents on a computer screen and using other visual tools. Use of corrective lenses or other measures to meet visual requirements is expected if needed.
Technology Proficiency: Must be proficient in operating a computer and other office productivity tools such as printers, scanners, and collaboration software.
Effective Communication: Must possess strong verbal and written communication skills to interact effectively with team members, clients, and other stakeholders via email, video conferencing, and other in office communication tools.

Responsibilities

Learning & Development Strategy:
Shape and execute a comprehensive learning strategy that drives business and culture results, building skills, strengthening leaders, and driving career mobility.
Deliver a future-focused L&D roadmap (12-18 months), adjusting quarterly to meet business needs.
Use employee insights and data to refine programs and anticipate future needs.
Measure impact, not activity-establish scorecards tracking performance, leadership readiness, and career growth.
Ensure alignment between HQ and field training strategies for scalable, consistent development.
Engagement & Culture:
Partner closely with the Culture team and Engagement expert to leverage engagement insights and cultural priorities in shaping learning strategies.
Actively participate in engagement review processes, using data and feedback to influence education programs and organizational learning initiatives.
Collaborate to design tools, resources, and learning events that reinforce Dutch Bros' cultural values and strategic direction.
Monitor engagement metrics and employee feedback, working with leaders to address concerns through targeted learning events and solutions.
Integrated Development Programs:
Design and embed holistic learning experiences that build capabilities and foster growth across all levels.
Promote a learning culture by equipping leaders to coach, develop, and model leadership behaviors.
Create a leadership development ecosystem, from broista to CEO.
Operationalize Dutch Bros' competency framework, ensuring clear, actionable growth paths.
Ensure development is inclusive, supporting access and equity in all programs.
Guide subject matter experts in streamlining and optimizing field and skills-based training.
Team, Technology & Platform Excellence:
Lead people and platforms to deliver scalable, high-impact learning powered by smart systems and emerging tools.
Optimize the LMS to enable personalized learning, track skills, and drive engagement.
Leverage AI tools and co-pilots to enhance content creation, automate delivery, and improve learner experience.
Build and lead a team that is curious, adaptable, and future-ready.
Manage budgets and vendor relationships to maximize impact and efficiency.
Oversee systems and standards supporting field training and delivery for all levels.
Must be able to collaborate in-person with occasional impromptu in-person meetings