Senior Director of Infrastructure and Operations

Connecticut State Community College • New Britain, CT

11d • $95,698 - $102,108 • Onsite

About The Position

Plans, manages, and coordinates the evaluation and implementation of the technology infrastructure and campus IT operations for CT State Community College. Provides campus IT operations through regular site visits, direct engagement with campus IT teams, and ongoing assessment of infrastructure needs. Leads collaboration with customers, management, IT colleagues, vendors, and consultants to define and uphold service levels.

Requirements

• Master’s degree in Computer Science, Information Systems, or a related discipline, together with four (4) or more years of professional level experience managing in an Information Systems department and two (2) or more years of experience in the supervision of others; or a combination of education, training and experience which would lead to the competencies required for successful performance of the position’s essential duties.
• Incumbents are required to have demonstrated advanced knowledge and abilities in the following:
• Demonstrated ability to direct the work of professional and technical staff in designing, developing, installing, operating and maintaining complex administrative software systems.
• Demonstrated ability to develop strategic plans for long-term administrative computing needs.
• Candidates must possess proven ability to effectively work with culturally, linguistically, and ethnically diverse faculty, staff, and students.
• They are expected to have excellent interpersonal oral and written communication skills along with strong Information technology literacy skills such as Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams etc.).

Nice To Haves

• CompTIA Security+ certification.
• Experience working within a large, multi-campus college or university system.

Responsibilities

• Leads the development and implementation of methodologies and practices that ensure a stable production environment, defined by high system availability, minimal downtime, robust disaster recovery protocols, and proactive system monitoring.
• Leads, develops, creates, and implements application systems & network systems, ensuring they are developed, maintained, and augmented using established methodologies and practices, with support from staff and direct reports.
• Works with campus technical and functional staff to encourage Business Process Reengineering associated with administrative system development.
• Leads the implementation of administrative software systems related to enterprise applications, such as software deployment and patching.
• Leads efforts to integrate activities with other IT units to ensure successful implementation and support of project efforts.
• Provides sufficient and timely support to new systems development and implementation, working closely with campus-based counterparts/liaisons.
• Recommends software upgrades or software add-ons to support and enhance software systems, in collaboration with college staff.
• Develops and maintains long-term plans for administrative computing enhancements, upgrades, and future development.
• Leads overall efforts in the design and implementation of new network systems and the successful transition to those systems.
• Fosters and maintains good relationships with customers and IT colleagues to meet expected customer service levels.
• Prepares and administers Administrative Technology Services budget.
• Attendance and participation at convocation and commencement ceremonies
• Service on assigned committees and task forces
• Attendance and participation at committee, staff, informational and professional meetings. These may involve attendance at evening or weekend events.

Benefits

• We offer a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future.
• Benefits include generous leave policies; several retirement plans; and many choices for comprehensive health insurance.
• You also have access to many additional benefits to save for retirement, protect your family & more with supplemental benefits.
• Tuition reimbursement may apply if applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 251-500 employees