Assistant Director of Infrastructure Operations

Fordham University Portal • Rose Hill, VA

2d

About The Position

Reporting to the Director of Infrastructure Services, the Assistant Director, Infrastructure Operations, assists the Director with implementation, maintenance, support, and monitoring of all aspects of the University data center facilities and communications closets, and supports operations and administration of voice and data network components located on all campus locations. This position is responsible for identification and mitigation of single points of failure, process improvements, automation opportunities, and other factors that increase the availability and resiliency of the network. Additionally, this position analyzes network feedback and recommends upgrades and changes. This position may require occasional evening, weekend, and holiday hours.

Nice To Haves

• Demonstrated understanding of higher education’s technical, business, and cultural environment.
• IT Information Library Foundations Certification ( ITIL )

Responsibilities

• Ensures the network is in a good operational state.
• Uses various enterprise monitoring tools to review anomalies and alerts related to the enterprise network, and ensures final integration of network elements into monitoring systems.
• Provides first-level guidance/direction to the network operations team, network engineers, consultants, and other IT staff members and ensures that tickets are resolved in a timely manner.
• Improves the wired and wireless network by analyzing client and system feedback.
• Ensures all network hardware is inventoried and has the latest operational software.
• Responds to internal/external requests regarding network expansion and additional services.
• Works with team members and users to create a complete package of documentation and training materials.
• Works with team members to analyze the nature of user problem reports and requests and develop the most appropriate solution.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees