Senior Director of Homeless Services and Programs - Loudoun
About The Position
The Senior Director of Homeless Services Programs – Loudoun serves as a critical member of Shelter House’s Senior Leadership Team. This role oversees Shelter House’s expanding portfolio of Homeless Services programs in Loudoun County, including: Loudoun Homeless Services Center, including emergency hotel overflow Permanent Supportive Housing and Rapid Re-Housing Programs Drop-In Centers Hypothermia Shelter As Shelter House continues to pursue new opportunities to meet the needs of the Loudoun community, this role will support additional programming and play a key role in launching new initiatives. The Senior Director maintains strong working knowledge of best practices in homeless services, including prevention and diversion, sheltering, and housing programs. This role also requires a deep understanding of Shelter House policies, processes, priorities, cultural norms, and values, as well as the ability to build strong, collaborative relationships with staff, leadership, county partners, and nonprofit stakeholders.
Requirements
- Minimum of four years in the human services field, plus at least four years of leadership experience in a nonprofit, government, or philanthropic organization overseeing multiple programs or contracts
- Experience working with individuals experiencing homelessness and victims of domestic violence
- Working knowledge of data analysis and performance and operational metrics
- Strong organizational and leadership skills
- Excellent interpersonal and public speaking abilities
- Sound decision-making and problem-solving skills
- Bachelor’s degree in human services or a related field, or commensurate experience
- Valid driver’s license and reliable transportation
- Willingness to work evenings and weekends, as needed
- Bachelor's degree in social work, human services, public administration, or a related field (Master's degree preferred).
- Minimum of 5 years of experience in homeless services, program management, or human services leadership.
- Proven experience in developing and managing programs focused on homelessness prevention and intervention.
- Strong understanding of community resources, federal and state regulations related to homelessness.
- Exceptional leadership, mentoring, and staff development skills.
- Excellent communication skills, both written and verbal.
- Ability to analyze data and use it to drive program improvements.
- Strong organizational and time management abilities.
- Valid Driver’s License and the capacity to travel within the Loudoun County area.
- Willingness to work flexible hours, including evenings and weekends as needed.
Nice To Haves
- Master’s degree in human services or a related field
- Experience leading or supporting programs serving individuals and families at risk of or experiencing homelessness
- Experience using Microsoft Office tools such as Outlook, OneDrive, and Calendar
- Experience in developing partnerships and coalitions to enhance service delivery.
- Advanced knowledge of trauma-informed care principles.
Responsibilities
- In coordination with the Chief Program Officer and Shelter House Leadership and Executive Teams, contribute to the overall development, strategic planning, service delivery, and management of homeless services programs.
- Provide direct supervision, coaching, and support to Homeless Services Program Leaders, including assistance with staff and program performance challenges.
- Oversee the coordination, integration, and delivery of homeless services programs, grants, contracts, and related services while ensuring funder and stakeholder expectations are met.
- Partner with the Director of Data Analytics and Insights and the Grants Manager to analyze data, inform decision-making, and meet grant reporting requirements.
- Use data to evaluate programs and identify emerging needs, service gaps, trends, and client feedback; support program leaders in making necessary adjustments.
- Foster a high-performing, values-driven culture aligned with Shelter House’s core values.
- Establish annual program, department, and staff goals and track performance against objectives.
- Maintain current knowledge of homeless services trends, best practices, and emerging models, including Housing First, Rapid Re-Housing, trauma-informed care, and harm reduction.
- Support program leaders in monitoring budgets and spending in partnership with Finance and the Chief Program Officer.
- Translate policy into clear, accessible processes that support programmatic and client outcomes.
- Ensure staff have access to up-to-date forms, regulations, guidelines, and training materials.
- Under the advisement of the Chief Program Officer, implement Shelter House’s strategic plan and develop new initiatives aligned with the organization’s mission.
- Serve as liaison to key government agencies, particularly the Loudoun County Department of Family Services.
- Represent Shelter House on committees, task forces, and at speaking engagements, conferences, and trainings.
- Assist with responses to RFPs and RFAs in partnership with Development and management staff, as needed.
- Determine staffing structures and participate in hiring decisions for new program staff.
- Proficiently use Microsoft products as part of daily work responsibilities.
- Perform other duties as needed to support effective operations of Homeless Services Programs.
Benefits
- Medical, Dental & Vision Insurance
- 401K contributions with a 4% employer match
- 13 Paid Holidays, 2 Floating Holidays and the opportunity to take your Birthday Off
- Two Semi-Annual Team Building Events
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What This Job Offers
Job Type
Full-time
Career Level
Director
Number of Employees
101-250 employees
