Office Manager-Homeless Programs (3778)
About The Position
The Office Manager – Homeless Programs position will provide administrative support for LifeLong’s Medical Respite, Street Medicine, and Supportive Housing Programs which all provide health and social services supports for people experiencing homelessness or living in permanent supportive housing. The position, located with program managers at the LifeLong Adeline site, will occupy the building lobby to welcome patients and guests, facilitate patient program enrollment, eligibility and referrals, creation and maintenance of patient health records, supply ordering and inventory, and general administrative duties. This position is in-person five days a week onsite.
Requirements
- Three (3) or more years of experience in a fast-paced medical office setting (experience supporting a mental health program a plus)
- Associates degree/equivalent educational experience
- Excellent computer skills (i.e. Microsoft Word, Excel and, PowerPoint)
- Strong organizational skills
- Strong verbal and written communication skills
- Ability to prioritize projects and follow through
- Excellent time management skills
- Strong Interpersonal skills
- Ability to be a team player with a welcoming attitude
Nice To Haves
- Bi-lingual in Spanish/English a plus
Responsibilities
- Welcoming and directing building guests and patients, answering questions, disseminating information, and taking and delivering messages
- Maintain the lobby so that it is welcoming, clean, and orderly, including the building’s bulletin board, mail area, and waiting area
- Answering front door and helping patients and guests to get where they need to go
- Assist in tracking program deliverables and billing, including Medi-Cal verification
- Assist in chart management and creation in Electronic Health Record, HMIS, and Community Health Record (CHR), including fulfilling ROIs
- Process and follow up with referrals for Respite, Supportive Housing Program (SHP), and Street Medicine, including Durable Medical Equipment
- Attend internal staff meetings, including Daily Huddle
- Liaise between programs and vendors
- Troubleshoot technical problems and coordinate maintenance: copier, fax, computer, telephone, printer, etc.
- Oversee supply ordering, receiving, and inventory organization
- Develop protocols for record keeping, administrative protocols and general office tasks
- Communicating regularly with Program and Building Managers when you are away from your desk and support needed to monitor the front door
- Be resourceful, detailed oriented, plan ahead,
- Create and prepare any necessary forms
- Assist in preparing periodic program reports
- Perform general office tasks including mail distribution, copy/print services, office maintenance, receiving packages
- Assist program managers and directors in scheduling meetings, events, staffing, and staff shadowing
- Other duties deemed necessary and appropriate by Homeless Services Program Managers
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
501-1,000 employees
