Senior Director of Emergency Shelters

PINE STREET INN INC • Boston, MA

12d

About The Position

Reporting directly to the Vice President of Outreach and Emergency Programs, the Senior Director is responsible for the leadership and management of all of Pine Street Inn’s shelters, guest engagement and triage programs; focusing on basic needs while supporting the Inn’s housing-centric programs within and around the shelters. PSI aims to provide safe, sanitary and welcoming shelter to individuals struggling with homelessness using a person-centered, low threshold approach.
The Senior Director is responsible for ensuring that the operations of the shelters, guest engagement and triage programs support the agency’s strategic goals that emergency stays are rare, brief and non-recurring and that all operational efforts strongly support safe and appropriate diversion, if possible, or the transition of individuals to permanent and/or alternative housing if enrolled in shelter. This position aims to divert any person who is seeking shelter, when possible, to a stable, safe, housing option and ensure a seamless entry into shelter when diversion is not possible.

The position will partner with imbedded/integrated teams and peers to strategize, design and execute complex change management communication plans within Pine Street Inn’s shelters in support of its strategic goals around the following programs aimed at promoting housing opportunities for all shelter guests: Outreach, Shelter Clinical Services, Housing Placement and Workforce Development.

Working with the agency’s senior and executive leadership, the Senior Director is responsible for developing, implementing, promoting, managing and maintaining all approved Pine Street Inn regulatory, personnel, facilities, program, operations, financial and security policies, protocols and procedures.

The Senior Director also serves in an external capacity and is responsible for developing and maintaining positive working relationships with shelter neighbors, partners, collaborators and funders. They will also continuously assess changing contexts and environments and the implications to continue necessary relationships/partnerships for the good of PSI and the community.

The Senior Director must ensure leadership response is available for consultation in the 24/7 operations shelter programs.

Requirements

• Bachelor’s Degree and minimum of fifteen years of progressively responsible human service management and supervisory experience; or equivalent combination of education, skills and experience.
• Strong planning, project management and organizational skills
• Superior interpersonal, verbal and written skills
• Demonstrated experience leading a large program or organization with diverse racial, ethnic and socio-economic backgrounds and skills
• Expertise in change management
• Significant experience managing teams/programs utilizing Trauma Informed Care, Crisis Prevention and Intervention and/or Motivational Interviewing.
• Demonstrated experience leading direct service staff serving dual diagnosed clients
• Provides a variety of motivational styles, as appropriate, to different team members and recognizes employees’ strengths, development needs, and professional goals
• Inspires and supports them to succeed while holding team accountable for decisions and progress made
• Experience in facilities management and/or physical plant oversight.
• Ability to sit for long periods of time
• Ability to conduct thorough checks of facilities
• Ability to access different building locations and program sites
• Requires stooping, bending, stretching and lifting guests at times
• Use of a computer for email, word processing and spreadsheets; and other office equipment (fax, copier etc.) as needed
• Requires ability to respond quickly in emergency situations.
• Highly developed management, organizational and communication skills required
• Ability to adapt operations to meet changing goals and priorities
• Must be able to perform a wide variety of difficult tasks at the same time
• Excellent leadership, individual and group supervisory skills required
• Strong analytical/critical thinking competencies as well as significant experience in budget and personnel performance management and program evaluation
• The position requires the ability to clearly identify root causes of problems and coach/develop staff and others to see challenges as opportunities, with solutions coming from data analysis and experience.
• Strong computer skills including familiarity with management information systems and/or database programs required
• Must be able to work with diverse constituencies in a stressful environment
• Successful candidate must be able to work creatively, provide training to small and large groups, and function as a member of a team.

Nice To Haves

• Master’s degree in a related field and more than ten years of experience in human service management and supervision. Experience in a leadership capacity within a homeless shelter or homeless services environment.
• Demonstrated success and experience leading an organization of more than 100 employees with diverse racial, ethnic and socio-economic backgrounds and skills, and annual budgets of approximately $15-20 million.
• Experience working with homeless individuals suffering from complex disabilities and facing significant barriers to housing. Experience in data collection using an HMIS system and in programs emphasizing placement in supportive housing preferred. Advise team members on deriving insights from data collected to make continuous improvements, drive and update strategy, and change management communications to move the approved strategy forward.

Responsibilities

• Leadership and management of all of Pine Street Inn’s shelters, guest engagement and triage programs
• Ensuring that the operations of the shelters, guest engagement and triage programs support the agency’s strategic goals
• Partner with imbedded/integrated teams and peers to strategize, design and execute complex change management communication plans
• Developing, implementing, promoting, managing and maintaining all approved Pine Street Inn regulatory, personnel, facilities, program, operations, financial and security policies, protocols and procedures
• Developing and maintaining positive working relationships with shelter neighbors, partners, collaborators and funders
• Ensure leadership response is available for consultation in the 24/7 operations shelter programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager