Senior Director of Emergency Services Centralus Health System

Cayuga Health System•Ithaca, NY

10d•$145,000 - $180,000

About The Position

The Senior Director of Emergency Departments is a strategic and operational leader responsible for the oversight, coordination, and continuous improvement of emergency services across multiple hospitals within Centralus Healthcare System. This role ensures high-quality, patient-centered care while optimizing operational efficiency, compliance, and financial performance. The System Director works closely with site leadership, physicians, nursing staff, and administrative teams to standardize processes, enhance performance, and align departmental goals with the organization's mission and values.

Requirements

Master's degree in Nursing, Healthcare Administration, Business Administration, or related field required.
RN License in State of New York
8-10 years of acute care hospital experience
Minimum of 5 years of progressive leadership experience in emergency nursing
Experience with Epic HER
Strong leadership, critical thinking, and change management skills.
Exceptional interpersonal and communication skills.
Proven ability to analyze data, lead performance improvement initiatives, and drive results.
Proficiency in EHR systems and operational analytics tools.

Nice To Haves

Experience overseeing multiple facilities or leading large-scale healthcare operations preferred

Responsibilities

Provide system-level leadership and strategic direction for emergency departments across all facilities.
Develop and implement initiatives that align emergency services with overall organizational objectives and strategic plan.
Foster a culture of excellence, collaboration, safety, and continuous improvement.
Act as liaison between emergency departments and executive leadership, clinical departments, EMS, and community stakeholders.
Ensure effective communication of strategic priorities, operational updates, and performance outcomes.
Standardize clinical protocols, workflows, and performance metrics across all ED locations.
Ensure optimal staffing models and scheduling to meet patient volume and acuity.
Monitor department performance using KPIs such as wait times, LWBS (left without being seen), patient satisfaction, and throughput.
Ensure compliance with federal, state, and local regulatory standards, including EMTALA and Joint Commission requirements.
Lead quality improvement initiatives aimed at reducing errors, enhancing safety, and improving clinical outcomes.
Mentor and support ED managers, nurse leaders, and frontline staff.
Promote professional development, succession planning, and staff retention initiatives.
Oversee and facilitate recruitment, orientation, and evaluation of key ED personnel.
Develop and manage annual budgets for emergency departments across the system.
Monitor expenses, revenue, and financial performance, implementing cost-containment strategies where appropriate.
Analyze productivity, staffing, and technology utilization to support fiscally responsible care delivery.
Promotes systems thinking, team building, mentorship, planning, & transformation.
Sets a clear vision inspiring others to follow and implements effective project management skill.
Demonstrates personal & professional accountability, career planning, ethics, & advocacy.
Serves as a mentor and role model to divisional leadership team.
Keeps emotions from interfering with responding effectively to customer relationships.
Influences behaviors, promotes diversity & develops community and a positive culture.