Senior Director of Concessions

Raleigh-Durham Airport Authority•Raleigh, NC

2d•$125,701•Onsite

About The Position

Ready to help chart the course for a high-impact airport concessions program? As Senior Director of Concessions , you’ll partner with executive leadership to drive non-aeronautical revenue, oversee tenant operations across food, beverage, retail, and passenger services, and ensure the concessions program delivers a first-class guest experience. This role blends strategy, operations, and leadership in a fast-paced, highly visible airport environment. This is a high-visibility leadership opportunity for someone who wants to help shape the future of an airport concessions program while owning the operational details that make it successful every day. In this role, you’ll: Help chart the course for non-aeronautical revenue growth through innovative concepts and strategic planning Play a hands-on role in enhancing the guest experience across food, beverage, retail, logistics, and passenger services Work closely with the Vice President of Concessions and cross-functional partners, giving you direct exposure to executive decision-making Lead a team and a portfolio of tenants where your decisions have visible, measurable impact Operate in a dynamic airport environment where no two days are the same and your leadership keeps the operation at cruising altitude If you’re looking for a role that combines strategy, leadership, and real operational influence , this is an opportunity to make your mark.

Requirements

Bachelor's degree in business administration, finance, real estate, property management, airport management, or a related field, or equivalent relevant experience
Minimum of 5 years of experience in commercial real estate, shopping centers, rental cars, and/or airport concessions industries
Proven track record of meeting and exceeding revenue goals for a fast-moving organization.
Valid NC Driver's License

Nice To Haves

At least 3 years of director-level experience in commercial real estate, shopping centers, rental cars, and/or airport concessions industries.
Experience working with senior-level management to attain and surpass corporate revenue goals.
Airport or Shopping Center or Commercial Management accreditation is desirable, such as: USAP, a AAAE designation, CSM, CRRP, or CCIM.

Responsibilities

Translating strategy into tactical projects
Developing business tools, policies, and performance metrics
Staying current on airport dining, retail, and regional market trends
Leading professional teams in a revenue-driven division
Managing tenant relationships and resolving disputes
Cross-functional collaboration (Finance, Lease Management, Marketing, Facilities)
Representing concessions in campus-wide and stakeholder meetings
Lease oversight and compliance enforcement
Inspection programs and corrective action planning
Oversight of logistics providers and TSA compliance
Understanding construction, buildouts, and operational impacts
Non-aeronautical revenue growth strategies
Budget development and oversight (~$1M operating/marketing)
Sales performance analysis and pricing policy management
Identifying and correcting underperforming tenants
Performs additional related work as required.