Senior Director, Legal Operations

Salesforce•Indianapolis, IN

3d•Hybrid

About The Position

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. We are seeking an exceptional Senior Director to lead our Legal Operations function within Legal & Corporate Affairs Innovation & Operations, Salesforce's new organization focused on driving innovation as we become the world's first and best Agentic Legal Department. This role will oversee operational innovation and excellence in Shared Services, Contract Lifecycle Management, eDiscovery, and Outside Counsel Management while positioning them at the forefront of AI adoption in legal operations. The role will also partner closely with the other two Innovation & Operations pillar leads, overseeing Legal Innovation & Strategic Initiatives and Knowledge & Enablement. This role will oversee complex global operations supporting 24/7 business functions and requires developing a deep understanding of cross-functional business processes, legal and risk management activities, and the technologies powering each. The ideal candidate will bring a history of simplifying and accelerating business processes both with and without technology and be passionate about using AI to take this journey even further. They will be equally comfortable coaching global teams, diving deep into operational processes, and negotiating with vendors. They will work out of the Salesforce office three days a week on a hybrid schedule.

Requirements

Leadership Experience: 10+ years of progressive leadership experience in legal operations, with demonstrated success managing multiple, complex operational functions.
People management experience required, with a strong preference for experience managing and growing managers.
Legal Technology Knowledge: Deep understanding of legal technology ecosystem, including contract management systems and eDiscovery platforms.
AI Innovation: Passionate about leveraging AI and Agents to transform work, and experience using AI tools individually and incorporating them into processes.
Business Partnership Skills: Proven ability to build and maintain strategic relationships with internal and external partners, including vendors and cross-functional teams.
Change Management: Experience leading organizational transformation and driving adoption of new technologies and processes.
Legal Industry Knowledge: Strong understanding of corporate legal department operations, outside counsel management, and legal service delivery models.
JD is welcome but not required.

Responsibilities

Team Leadership: Directly manage and provide strategic direction to Legal Shared Services, Contract Lifecycle Management Center of Excellence (CLM COE), eDiscovery, and Outside Counsel Management teams.
Innovation & AI Integration: Lead these teams in pioneering their own use of AI tools and agentic solutions, serving as a model for legal operations transformation.
Cross-Functional Excellence: Facilitate collaboration and knowledge sharing across operational teams to improve service quality, efficiency, and eliminate silos.
Partnership Management: Oversee complex internal and external partnerships, including relationships with law firms, alternative legal service providers, vendors, and offshore contractors.
Process Optimization: Drive business process redesign and simplification before automation, ensuring we don't just automate broken processes.
Strategic Planning: Develop and execute comprehensive operational strategies that align with LCA's mission to be the most strategic, intelligent, and efficient legal department.