Senior Director, Operations

Verida Inc • Villa Rica, GA

2d

About The Position

The Sr. Director of Operations is responsible for ensuring that every contract meets peak efficiency while maintaining the highest standards of service delivery. The primary focus of this role is to drive the scalable growth and financial health of the organization by transforming high-level strategy into seamless operational execution.

Requirements

• Effective communicator with proven leadership skills and abilities to include strong financial acumen, excellent team building skills and the ability to implement necessary organizational strategies.
• Ability to analyze, organize, prioritize, implement, and control complex business activities and transactions.
• NEMT Subject Matter Expertise: Deep, practical knowledge of Non-Emergency Medical Transportation and the unique regulatory environment it inhabits.
• Financial Acumen: Demonstrated ability to manage multi-million-dollar budgets and interpret complex P&L statements to drive operational change.
• Crisis Leadership: A proven track record of maintaining a "sense of urgency" during critical operational failures, leading teams toward rapid resolution.
• Call Center Mastery: Sophisticated understanding of call center workforce management, technology stacks, and performance optimization.

Nice To Haves

• Experience with a Managed Care Organization preferred.
• Experience with Medicare/Medicaid preferred.

Responsibilities

• Data-Driven Decision Making: Utilize advanced analytics to diagnose operational friction points and implement corrective action plans within one week of a KPI dip.
• Profitability Management: Conduct monthly financial reviews with State Directors and Finance department leaders to bridge the gap between current spend and optimized contract efficiency.
• Standardization of Excellence: Establish and enforce a unified operational "playbook" for NEMT services to ensure compliance and quality across all geographical regions.
• Cross-Functional Collaboration: Work alongside the Executive Team to translate long-term company vision into daily tactical workflows for the management staff.
• Act with a sense of urgency as it relates to critical actions needed to make sure contracts are meeting and/or exceeding KPI’s.

What This Job Offers

• Job Type: Full-time
• Career Level: Director