Senior Legal Operations Co-ordinator

Foot Anstey LLP • Taunton, MA

2d

About The Position

Ready to take your career to the next level? We’re one of the UK’s most forward-thinking law firms, built on a foundation of innovation, collaboration, and ambition. Join us, and let’s shape the future together. We are in a period of exclusive direct sourcing for this role and are not currently accepting applications from recruitment agencies. ________________________________________ Why this role matters: This role ensures consistent, high‑quality legal process delivery while driving operational excellence and enabling our teams to perform at their best.

Requirements

• Exceptional communication skills - clear, concise, confident - able to build strong stakeholder relationships and drive performance.
• Strong systems and data capability - comfortable producing KPI reports, tracking key dates and tasks, and using law firm systems to manage process.
• Excellent IT skills, including advanced Excel and a working understanding of legal operations/firm systems.
• Outstanding attention to detail, with a methodical approach and pride in the content and presentation of your work.
• A collaborative mindset, working effectively across teams and practice areas, with an appreciation for how support functions enable business success.
• Forward-thinking, change-positive approach, embracing learning loops and continuous improvement; you exemplify a growth mindset.
• Commitment to quality standards, with proven experience in maintaining and elevating those standards - especially with junior team members.
• Commitment to ongoing professional and personal development.

Responsibilities

• Maintain oversight of process performance against SLAs.
• Own the end-to-end process for specified matter areas (e.g. particular service lines or tranches of work), supporting colleagues and liaising with clients/legal units as appropriate.
• Help the team meet targets and increase fee income through consistent, high-quality process delivery.
• Assist with recruitment of junior team members and support onboarding.
• Contribute to training and development, sharing best practices and uplifting capability across the team.
• Champion continuous improvement, using data and feedback loops to drive efficiencies.
• Oversee internal auditing for quality control and compliance.
• Produce and maintain KPI reporting for the senior team, ensuring clarity and actionability.
• Own key solutions and platforms (e.g., administrator search tools, LMS).
• Support lender panel administration and panel renewals.
• Coordinate and oversee small to medium-sized projects and operational changes - such as deploying new service lines or process enhancements.

Benefits

• Competitive salary and performance-linked bonus.
• Enhanced parental leave policies.
• Private healthcare and wellbeing initiatives (e.g., mental health support, gym memberships).
• An open, flexible working environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees