Senior Director, Lead Product Manager - Norton 360

Gen Digital•Mountain View, CA

About The Position

Key Responsibilities Product Strategy & Direction Define and drive a clear, compelling long-term strategy and roadmap for Norton 360. Identify and prioritize opportunities that enhance the customer experience and strengthen the overall product offering. Make crisp decisions and tradeoffs grounded in customer needs, competitive insights, and business goals. Provide clear communication and strategic narrative to executives and stakeholders. Execution & Delivery Lead major product initiatives from idea to global launch, ensuring high-quality execution. Drive rigorous product discovery, including user research, problem framing, rapid prototyping, and A/B experimentation. Partner closely with engineering and design to deliver intuitive, performant, and reliable multi-device experiences. Set high standards for execution excellence—clear requirements, strong operational follow-through, and quality outcomes. Growth & Measurable Outcomes Own performance across engagement, retention, and subscription revenue KPIs. Use analytics, segmentation, and cohort analysis to uncover insights and guide product decisions. Work with lifecycle and marketing teams to optimize onboarding, adoption, subscription flows, upgrades, and renewals. Ensure product decisions are grounded in data, experimentation, and measurable impact. Cross-Functional Leadership Lead and influence cross-functional partners across engineering, design, analytics, customer success, and marketing. Build strong operational partnerships to ensure alignment on priorities, goals, and deliverables. Communicate effectively across the organization—simplifying complexity and driving alignment around key decisions. Team Leadership & Development Mentor and develop product managers working across the Norton 360 portfolio. Foster a culture of customer-centricity, data-driven decision making, clarity, and accountability. Raise the bar for product practices, execution standards, and product quality across the organization.

Responsibilities

Define and drive a clear, compelling long-term strategy and roadmap for Norton 360.
Identify and prioritize opportunities that enhance the customer experience and strengthen the overall product offering.
Make crisp decisions and tradeoffs grounded in customer needs, competitive insights, and business goals.
Provide clear communication and strategic narrative to executives and stakeholders.
Lead major product initiatives from idea to global launch, ensuring high-quality execution.
Drive rigorous product discovery, including user research, problem framing, rapid prototyping, and A/B experimentation.
Partner closely with engineering and design to deliver intuitive, performant, and reliable multi-device experiences.
Set high standards for execution excellence—clear requirements, strong operational follow-through, and quality outcomes.
Own performance across engagement, retention, and subscription revenue KPIs.
Use analytics, segmentation, and cohort analysis to uncover insights and guide product decisions.
Work with lifecycle and marketing teams to optimize onboarding, adoption, subscription flows, upgrades, and renewals.
Ensure product decisions are grounded in data, experimentation, and measurable impact.
Lead and influence cross-functional partners across engineering, design, analytics, customer success, and marketing.
Build strong operational partnerships to ensure alignment on priorities, goals, and deliverables.
Communicate effectively across the organization—simplifying complexity and driving alignment around key decisions.
Mentor and develop product managers working across the Norton 360 portfolio.
Foster a culture of customer-centricity, data-driven decision making, clarity, and accountability.
Raise the bar for product practices, execution standards, and product quality across the organization.