Product Owner I - Customer 360

M&T Bank•Buffalo, NY

8d•Hybrid

About The Position

Serves as owner for the Customer 360 platform by representing the voice of the customer and stakeholders to ensure that the product provides value to the customer, while aligning with the business strategy. The Product Owner defines their product vision and roadmap, prioritizes the product backlog, anticipates client needs and serves as primary communicator between product stakeholders and teams while evaluating product progress at each iteration . In addition, the Product Owner plays a key role in the company’s strategic direction, defining and articulating new opportunities, and working in close concert with key stakeholders, including senior leadership and their dedicated agile team.

Requirements

Bachelor’s degree and a minimum of 4 years’ business, analytical, technical and/or product experience, or in lieu of a degree, a combined minimum of 8 years’ higher education and/or work experience, including a minimum of 4 years’ business, analytical, technical and/or product experience
Proficient in Jira, Confluence and MS Office products
Agile experience
Strong stakeholder management
Basic SQL proficiency (data discovery)

Nice To Haves

Prior experience prioritizing across competing priorities and quickly-changing landscape
Prior experience actively seeking out multiple opinions, yet making independent decisions and influencing positive outcomes
Understanding of Design Thinking principles
Knowledge of basic product design and development best practices
Knowledge of Agile and Lean principles and practices
Experience working in partnership with user experience teams on product design
Experience developing/managing digital capabilities
Strong verbal and written communication skills
Specific subject matter expertise as required by assigned product

Responsibilities

Build and own the product vision and roadmap that aligns with the overall strategic intent and communicate them with the team and all stakeholders.
Prioritize the backlog based on the overall product vision and strategy.
Represent the voice of the customer within the team and convey story details to the team; make autonomous decisions, quickly and thoughtfully, to move delivery forward in alignment with overall product vision and strategy.
Write user stories and groom the backlog in partnership with the team.
Specify acceptance criteria for each user story in support of moving the team to Acceptance Test-Driven Development (ATDD).
Work directly with the delivery team to create appropriate information radiators and other communication tools for internal team and stakeholder use.
Participate in all team activities and ceremonies.
Use a matrixed influencing approach to work with essential business partners throughout the organization irrespective of hierarchy or divisions, advocating for the benefit of the customer.
Understand and engage with your customers.
Focus on outcomes over outputs, incorporating design thinking methods and analytics to inform product design.
Collaborate across teams and with other Product Owners to align the customer journey and dependent backlogs.
Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.
Identify risk-related issues needing escalation to management.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable
Complete other related duties as assigned