DD&T Customer 360 Product Owner

Takeda•Exton, PA

24d•Hybrid

About The Position

Takeda Pharmaceuticals USA, Inc. is seeking a DD&T Customer 360 Product Owner with the following duties: responsible for shaping and implementing Customer 360 product strategic engagement vision across U.S. stakeholders leveraging data, digital, and technology to deliver according with company’s value creation framework; partner and engage with commercial stakeholders across all U.S. business units (USBU) to understand customer [i.e., health care professionals, health care organizations, patients and payors) engagement strategies and tactics; develop and implement a strategy for launching and scaling the USBU Customer 360 Data Product providing all interaction data as an integrated view available to USBU and enterprise consumers; take accountability for engagement data in the company ecosystem leveraging and enforcing operating model inclusive of external providers and internal process and system owners; proactively improve and deliver trusted, high-quality customer data to consuming systems for execution and analytics; drive implementation and ongoing operations of data quality for the product ensuring best practices and systems to proactively identify and resolve issues for establishing confidence and driving awareness; effectively govern interaction data pertaining to the various data domains via common frameworks and agreed upon patterns and tools; serve as the central point of contact to data consumers; support Insights & Analytics teams (business) as data product customers to harmonize digital analytics and insights; partner closely with Next Generation Engagement on Omnichannel strategies and tactic enablement; collaborate with Data, Digital & Technology partners and Subject Matter Experts (SMEs) within the Enterprise to exploit innovative customer data opportunities; liaise with change management SMEs to develop clear and compelling training or communication materials to propel change initiatives. Up to 10% domestic travel required. Up to 60% remote work allowed.

Requirements

Master’s degree in Biotechnology, Biochemistry, or related field, plus 4 years of related experience
implement HCP 360 (HCP Master) solution for Oncology brands by integrating pharma commercial datasets including IQVIA Claims, Customer (Healthcare Professionals, Healthcare Organization, Payers and Patients), Product, Sales, Activity (Veeva) and marketing data using Python, PySpark, AWS Cloud and Dataiku
implement HCP focused omnichannel digital engagement solution by building data engineering & machine learning pipelines using Customer digital engagement data (Veeva, Adobe, Google Analytics, Banner Ads, Emails, media, and social)
implement data quality checks, develop comprehensive reports to proactively monitor data trends for machine learning (ML) models and implement process automation strategies to optimize Omnichannel Product solutions
collaborate with Pharma commercial business teams, external vendors/agencies, and product teams (Model N) to support pharmaceutical contracting, chargeback/rebate processing and price reporting operations
partner with Model N product team to enhance product platform, features, address issues and prioritize new functionalities/improvements through change management using agile/waterfall methodologies
design and develop front-end interfaces, backend systems, data models, data warehouse reporting solutions to integrate upstream and downstream systems using Informatica, Oracle, Tableau and Python
experience in life sciences, healthcare, or pharma commercial domain

Responsibilities

responsible for shaping and implementing Customer 360 product strategic engagement vision across U.S. stakeholders leveraging data, digital, and technology to deliver according with company’s value creation framework
partner and engage with commercial stakeholders across all U.S. business units (USBU) to understand customer [i.e., health care professionals, health care organizations, patients and payors) engagement strategies and tactics
develop and implement a strategy for launching and scaling the USBU Customer 360 Data Product providing all interaction data as an integrated view available to USBU and enterprise consumers
take accountability for engagement data in the company ecosystem leveraging and enforcing operating model inclusive of external providers and internal process and system owners
proactively improve and deliver trusted, high-quality customer data to consuming systems for execution and analytics
drive implementation and ongoing operations of data quality for the product ensuring best practices and systems to proactively identify and resolve issues for establishing confidence and driving awareness
effectively govern interaction data pertaining to the various data domains via common frameworks and agreed upon patterns and tools
serve as the central point of contact to data consumers
support Insights & Analytics teams (business) as data product customers to harmonize digital analytics and insights
partner closely with Next Generation Engagement on Omnichannel strategies and tactic enablement
collaborate with Data, Digital & Technology partners and Subject Matter Experts (SMEs) within the Enterprise to exploit innovative customer data opportunities
liaise with change management SMEs to develop clear and compelling training or communication materials to propel change initiatives