Senior Director, Inside Plant (ISP)

Network Technology Services•East Syracuse, NY

About The Position

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Are you motivated to lead technical teams and ensure reliable product delivery for customers? As Senior Director of Inside Plant Operations at Spectrum, you will guide a high-performing team, oversee critical plant operations, and drive operational excellence in alignment with company goals. Your leadership will directly support the stability and success of our technology infrastructure, making a lasting impact on how Spectrum delivers service every day. How You'll Make an Impact Develop an effective Inside Plant Leadership team and assist them with developing their direct reports as to drive a high-performance culture and environment Lead a structured and disciplined work team to produce exceptional results delivering the customer experience Oversee designated inside plant operations which include facilities & electronics, powering, cooling, cabling, FCC Compliance and provide direct hands-on support for other Technology Operations teams for all Headends and Hubs Provide engineering operational support and direction for new or existing technologies and current operational initiatives Evaluate and consult with all levels of leadership regarding technical operations, strategic planning, Construction, Systems techs and Technology Operations Direct quality control programs for engineering operations and consistent operational procedures Ensure current procedures and tests are performed in accordance with Spectrum Policy and Federal Communication Commission Standards Oversee and ensure the maintenance of records as required by Spectrum Policy, Federal Communications Commission and other government agencies Ensure adherence to company TQA policies Direct capital budget process for ISP within Region, execute approved budget plan Lead and participate in succession planning

Requirements

Bachelor's degree in engineering or related field, or equivalent experience
10+ years of engineering experience
10+ years of management experience
8+ years of project management experience
Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
Advanced knowledge of company products and services
Advanced Knowledge of HFC
Ability to handle multiple projects and tasks, make decisions and solve problems while working under pressure, and supervise and motivate others
Ability to use personal computer and software applications
Extensive knowledge of all FCC compliance reports and other rules and regulations
Comprehensive understanding of applicable local and state rules and regulations
Comprehensive understanding of OSHA rules and regulations, both federal and state
Comprehensive understanding of HVAC and power distribution systems
Knowledge of Analog Transmission Line Theory, Electronic theory, Fiber Optic theory, Federal Communications Commission regulations, and National Electric Code and National Electric Safety Code
Organized and able to manage multiple initiatives
Must lead by example / mentor
Proven leader with progressive responsibility

Responsibilities

Develop an effective Inside Plant Leadership team and assist them with developing their direct reports as to drive a high-performance culture and environment
Lead a structured and disciplined work team to produce exceptional results delivering the customer experience
Oversee designated inside plant operations which include facilities & electronics, powering, cooling, cabling, FCC Compliance and provide direct hands-on support for other Technology Operations teams for all Headends and Hubs
Provide engineering operational support and direction for new or existing technologies and current operational initiatives
Evaluate and consult with all levels of leadership regarding technical operations, strategic planning, Construction, Systems techs and Technology Operations
Direct quality control programs for engineering operations and consistent operational procedures
Ensure current procedures and tests are performed in accordance with Spectrum Policy and Federal Communication Commission Standards
Oversee and ensure the maintenance of records as required by Spectrum Policy, Federal Communications Commission and other government agencies
Ensure adherence to company TQA policies
Direct capital budget process for ISP within Region, execute approved budget plan
Lead and participate in succession planning