Inside Plant (ISP) Technician

Everstream • Indianapolis, IN

3d

About The Position

The ISP Technician I is an extension of the various Engineering groups in the field. The ISP Technician should be familiar with tools, equipment, standards, and deciphering technical documentation, to follow instructions to complete installations and assist with troubleshooting. The ISP Technician will have a wide variety of skills and knowledge but not necessarily mastery of all.

Requirements

• Ability to pass LEIN background checks.
• Valid Driver’s license and ability to drive a fleet vehicle.
• 1+ years of direct hands-on experience working in related field.
• Demonstrated ability to read and follow technical documents and update technical documentation per company standards.
• Safety 1 st mindset with respect to safe work standards (including PPE, process, and procedures)
• Ability to scope and specify technical solutions to satisfy internal and external requirements.
• Ability to work overtime and on-call rotation 24/7 including some holidays, as needed.
• Occasional overnight travel required

Nice To Haves

• 1-2 years Relevant Experience; including:
• 1+ years of experience Installing/troubleshooting fiber optic and Ethernet transport/hardware in a service provider environment.
• 1+ years of experience working with customers and effectively resolving customer issues.
• 1+ years of previous work experience Installing and maintaining multiple types of telecommunications equipment such as Juniper, Accedian, Overture, Cyan, Adtran OptiX/MX2800 series/908 series/TA series, Cisco ONS, various Cisco routers and switches, etc. with some oversight.
• Experience installing and troubleshooting services at wireless towers.
• Basic Inside Plant (ISP) networking knowledge.
• Basic cabling skills (Cat5-7, fiber jumper)
• DWDM, CWDM, ATM and Ethernet architecture experience
• Salesforce experience
• Experience working in a datacenter or central office environment supporting fiber optic-based networks and devices.

Responsibilities

• Install and maintain various types of telecommunications equipment such as Cyan, Juniper, Accedian, Overture, Ciena, Adtran OptiX/MX2800 series/908 series/TA series, Cisco ONS, various Cisco routers and switches, etc.
• Regular use of power tools and equipment related to installation and maintenance of network equipment.
• Work with AC and DC power in the capacity of installing equipment, as well as battery strings and rectifier units.
• Troubleshoot equipment including OTDR/Light Meter, TBERD, Ethernet Test Set, Toner, etc.
• IP networking
• Configure CPE equipment with use of templates.
• Navigation of a CLI and menu tree
• Prompt communication and updating of orders, tickets, documentation, etc.
• Work with other departments (such as NOC, Transport Engineering, Core, Service Delivery, etc.) to ensure customer is being supported from ‘start to finish’ and issues/concerns resolved in a timely matter.
• Escalate tickets appropriately, if needed.
• Support Level I and II Technicians plan to complete tasks in a way that minimizes network outages and maximizes customer uptime (i.e. 99.999 mentality).
• Support the development of Standard Operating Procedures (SOPs), update out-of-date procedures (as needed) and support efficiency efforts.
• Document and maintain detailed records of issues related to customer and equipment (including configuration and troubleshooting, resolution, etc.)
• Perform network site audits and recommend network changes and improvements.
• Communicate inventory and material needs to the Manager, Inside Plant for review and ordering, support with ordering (as needed).
• Completes overnight maintenance activities and takes a turn in the on-call rotation 24/7 including some holidays.

Benefits

• Everstream Solutions LLC offers competitive compensation as well as a generous employee benefits package, including medical, dental, vision, disability and life insurance policies.
• Employees are also provided with ample paid time off for both personal and sick time.
• After 90 days of employment, full time employees are eligible to participate in our 401(k) retirement plan with generous employer match contribution.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees