Senior Director Implementations - AP Automation Payables

Ale Solutions•Brentwood, TN

54d•Hybrid

About The Position

Corpay is looking to hire a Senior Director of Implementation within our Implementations division. This position falls under our Corporate Payments line of business and is located in Brentwood, TN. In this role, you will be responsible for the customer onboarding process and associated Implementation teams implementing the Corpay Payments Automation solution set and channel-related partner onboarding. This position works closely with all teams associated with customer set-up, satisfaction, and success, and leads enhancements to relevant operational flows. It requires a deep understanding of customer and partner needs, process & technology, experience in a professional service function, and adaptability. This position requires exceptional written and verbal communication skills, highly professional interactions, and deep product knowledge. A high level of proactive problem solving the ability to monitor and analyze qualitative and quantitative data, decisiveness, and follow-through are required. You will report directly to the VP of Implementations and regularly collaborate across various business units.

Requirements

Leadership- Ability to effectively engage, influence, and motivate a team through positive example, development, and communication. The ability to delegate responsibility and work to others and coach them to develop their capabilities, provide feedback, share information, manage performance, set goals, motivate the team, and address performance problems.
People Resources and Staff Development- Deep knowledge (and effective use of) principles and procedures for recruitment, selection, training, compensation and benefits, employment relations and negotiation, and HR information systems. Scheduling events, programs, and activities, as well as the work of others. Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others. Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Idea Fluency and Originality/ Problem Solving- Exceptional problem-solving skills, with the ability to identify and drive win-win solutions. The ability to come up with several ideas about a topic. The ability to combine pieces of information to form general rules or conclusions. The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem. Adjusting actions about others' actions. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Customer and Personal Service- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and talking to others to convey information effectively. The ability to communicate information and ideas in speaking so others will understand. Demonstrated success in building strategic customer relationships.
Sales and Marketing- Ability to multitask and work in a deadline-driven, time-sensitive environment. Demonstrated, proven success and commitment to cold calling, prospecting, and closing customers. Ability to build a pipeline through partnerships, sales development team, and own prospecting efforts Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. Persuading others to change their minds or behavior. Bringing others together and trying to reconcile differences. Relationship building, including established contacts and relationships with potential customers in key markets, and maintaining those relationships over time.
Business Acumen and Strategy- Applicable understanding of how business goals and objectives are achieved. Use of sound business judgment in making recommendations and decisions. Ability to predict outcomes from both customer and competitive perspectives.
Administration and Management- Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership techniques, production methods, and coordination of people and resources. Adjusting actions about others' actions. Considering the relative costs and benefits of potential actions choose the most appropriate one. Monitoring/Assessing the performance of yourself, other individuals, or organizations to make improvements or take corrective action. Detail-oriented, analytical, and excellent organization skills.
Technology- Knowledge of computer hardware and software, including applications and data-driven tools. Ability to learn the various tools and platforms utilized within the business. Use of database products, CRM software (Salesforce), business intelligence software (PowerBI), email, chat, and phone systems.
Critical Thinking and Persuasion- Using logic and reasoning to recognize details of situations, and identify solutions, conclusions, or approaches to problems. Persuading others to change their minds or behavior or to try new approaches. The ability to apply general rules to specific problems to produce answers that make sense. The ability to combine pieces of information to form general rules or conclusions (including finding a relationship among seemingly unrelated events).
Writing- Communicating effectively in writing as appropriate for the needs of the audience. The ability to communicate information and ideas and understand how ideas are presented in writing.
People and Inclusion- Always striving to drive our business forward by positive and direct communication, collaboration, respect, acceptance and professionalism. Understanding how to give and receive feedback, manage conflict positively, and work productively with others to solve problems.
Advanced computer skills, and advanced level of experience with Microsoft Word, Excel, PowerPoint, and Outlook required
Advanced experience with CRM or ticketing software
Bachelor s Degree in Business, Communications, or a related field, or a combination of education and work experience.
10+ years of progressive and strategic account or business management experience in a highly technical organization with experience in support, sales, product, and customer success. Specific experience in developing and managing processes, customer relationships, and driving customer success.

Responsibilities

Lead, manage, and mentor Managers of Implementation to maximize their individual potential and professional growth as well as their ability to function as effective leaders of their teams
Formulate and implement long- and short-range plans, policies, and documentation to support consistent customer onboarding experience and adoption of products that include a focus on scale and productivity
Design and evaluate implementation workflow ensuring timely and accurate boarding process and satisfaction of our customers. Update processes related to customer implementation and customer success including tools, policies, and procedures to ensure high customer satisfaction
Oversee customer handoff, partnerships, and synergies in all areas that affect customer onboarding and success. Drive better customer experience with a cohesive strategy, area actions, handoffs, and collaborative approach to best customer results.
Benchmark, analyze, report, and make recommendations for the growth of Corpay s customer onboarding operations, services, and systems
Review customer onboarding and activity reports, team metrics, and other performance data to measure goal achievement or to identify areas needing program improvement.
Work closely with engineering and other operations departments to ensure project and customer success for each implementation
Partner with the Engineering Department to drive enhancements to new customer experience by suggesting solutions, updates, and fixes; partner with Sales to ensure messaging and handoffs; and partner with Operations teams and Customer Success to ensure ongoing positive customer experience
Build excellent working relationships with all key business leaders, colleagues, and broader team
Perform miscellaneous projects and duties as assigned

Benefits

Medical, Dental & Vision benefits available the 1st month after hire
Automatic enrollment into our 401k plan (subject to eligibility requirements)
Virtual fitness classes offered company-wide
Robust PTO offerings including major holidays, vacations, sick, personal, & volunteer time
Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
Philanthropic support with both local and national organizations
Fun culture with company-wide contests and prizes

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