Senior Director, Experience Acceleration

Genesys•Indianapolis, IN

2d•Remote

About The Position

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Senior Director, Experience Acceleration Overview As the Senior Director, Experience Acceleration, you will define and lead the strategy, platforms, and scalable capabilities that accelerate technical and demo experiences across the Global Solutions Consulting organization. This role owns the ecosystem of demo platforms, reusable storytelling assets, digital engagement tools, and pre-sales acceleration systems empowering Solutions Consultants and Partners worldwide. You will architect a modern, intelligent experience acceleration framework that enables dynamic storytelling, scalable demo infrastructure, digital engagement distribution, and data-driven technical validation across the buyer journey. By integrating automation, cloud-native infrastructure, and an intelligence layer across reusable assets and technical enablement tools, you will ensure consistent, high-impact experiences that accelerate pipeline progression, differentiate Genesys in competitive cycles, and improve technical win velocity at scale. This is a strategic leadership role requiring visionary thinking, operational rigor, and the ability to align global stakeholders around a bold, future-state technical engagement strategy.

Requirements

Located in North America (U.S. or Canada)
Bachelor’s degree in a technical or related field; advanced degree preferred
10+ years of experience in Solutions Consulting, demo strategy, technical sales engineering, solutions architecture, or related technical leadership roles
5+ years leading high-performing technical, platform, or Solutions Consulting teams
Proven experience owning and scaling demo environments, technical platforms, or pre-sales enablement ecosystems in a global organization
Strong understanding of AI, CCaaS, Customer Experience, and Digital transformation domains
Experience operating or supporting scalable cloud-based environments preferred
Experience driving automation, standardization, and reuse across technical or pre-sales workflows
Strong executive communication and stakeholder alignment skills
Strategic thinker with the ability to translate vision into operational execution
Experience with Salesforce, ServiceNow, and enterprise SaaS ecosystems is highly desirable
Results-driven with a focus on measurable business impact