Director, AWS Acceleration Lead

NTT Ltd.•New York, NY

3d•Hybrid

About The Position

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Director, Cross Functional Services is a leadership role, responsible for building and implementing strategies that introduce innovation to drive optimization through identifying continual service improvement initiatives by mining performance data. This role provides overall leadership and management of their team, fostering a collaborative and innovative team culture focused on achieving operational excellence. Assists the delivery organization to make correct business decisions to achieve their objectives through the provision of narratives developed through detailed analysis of performance data. Ensures consistency in meeting the agreed deliverables across the team. Ensures accuracy and timeliness of reporting. This is achieved through having a data-oriented approach to the reporting. Creates documentation to support initiatives and drive them to completion. (e.g. onboarding). Identifies training needs within the team and be able to coach team members to ensure they meet their deliverables. Be responsible for recruitment, performance and training / development of members within the team. To thrive in this role, you need to have: Significant client service orientation and impeccable relationship building skills. Ability to multi-task and prioritize with great attention to detail. Excellent communication skills and documentation skills Significant client liaison and facilitation skills. Execution focused, with the ability to train processes and identify improvements required in relevant processes. Significant ability to manage and track multiple streams of activities with ease. Significant ability to work across teams/regions/divisions. Demonstrates Control, Command and Confidence in situations naturally, has the ability to manage bridge participants effectively. Ability to remain calm and focused under extremely stressful situations. Significant management and leadership abilities. About NTT DATA NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D. Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society? Join our growing global NTT family and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future. We employ 40,000 people across 57 countries. By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it’s key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future. You’ll be joining a global employer that is committed to attracting, growing and keeping the best talent. A place where you will be at the heart of our success!

Requirements

Significant client service orientation and impeccable relationship building skills.
Ability to multi-task and prioritize with great attention to detail.
Excellent communication skills and documentation skills
Significant client liaison and facilitation skills.
Execution focused, with the ability to train processes and identify improvements required in relevant processes.
Significant ability to manage and track multiple streams of activities with ease.
Significant ability to work across teams/regions/divisions.
Demonstrates Control, Command and Confidence in situations naturally, has the ability to manage bridge participants effectively.
Ability to remain calm and focused under extremely stressful situations.
Significant management and leadership abilities.
Bachelor's degree or equivalent in Business Management / Information Technology or related field.
ITIL v3 Foundation certification with a minimum of 2 Intermediate certifications.
Significant experience in Information Technology.
Significant experience gained with an Information Technology Service Operations environment.
Significant experience working within a Service Desk/NOC environment.
Significant people management experience gained within a similar role.

Responsibilities

Builds and implements strategies that introduces innovation.
Drives optimization through identifying continual service improvement initiatives by mining process performance data.
Focuses on innovation strategies to reduce cost and improve efficiencies.
Improves end user digital experience by contributing to ticket deflection and zero touch automations.
Ensures that the company's delivery remains comparable to industry leaders through benchmarking and process reviews.
Identifies and mitigates risks that will impact the business.
Aligns and enhances the SIAM model as deployed in the Digital Office.
Assists the delivery organization to make correct business decisions to achieve their objectives through the provision of narratives developed through detailed analysis of performance data.
Ensures consistency in meeting the agreed deliverables across the team.
Ensures accuracy and timeliness of reporting. This is achieved through having a data-oriented approach to the reporting.
Creates documentation to support initiatives and drive them to completion. (e.g. onboarding).
Identifies training needs within the team and be able to coach team members to ensure they meet their deliverables.
Be responsible for recruitment, performance and training / development of members within the team.