Senior Director, Enterprise Shared Services

Arizona State University • Tempe, AZ

4d • Hybrid

About The Position

Do you see yourself using your leadership and technology mastery to enable dreams of students and to change lives for generations to come? If so, join Enterprise Technology at Arizona State University as our Senior Director of Enterprise Shared Services. We’re seeking a dynamic, data-driven architect of scale to step into this high-visibility role and provide strategic guidance to optimize shared services solutions that further enable faculty, researchers, and staff to fully focus on their mission. This role reports directly into the Deputy Chief Information Officer, Operational Excellence & Digital Transformation. As with all members of the Enterprise Technology team, this role carries core responsibilities, including fostering a sense of belonging and cultivating a culture that is relational, visionary, and empowering. With a strong emphasis on authenticity and compassion, this position is dedicated to embodying and advancing our culture.

Requirements

• Bachelor's degree and nine (9) years of experience appropriate to the area of assignment/field including five (5) years managerial experience; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Nice To Haves

• Experience leading from the front in a dynamic technology organization
• 15+ years of progressive leadership experience in technology with a strong focus on service delivery and operations
• Strong technical acumen with 10+ years directly responsible for building and delivering technology solutions
• Effectively and regularly communicates and collaborates with cross-functional teams both inside and outside of a technology organization
• Ability to navigate ambiguity with stakeholders and technology teams from concept to execution through to implementation
• Willingness to dive into the work, when needed, to demonstrate how work is done to assist in driving initiatives to completion
• Has a growth mindset and embraces continuous improvement whether refining current frameworks or implementing a new approach
• Proactively identifies and communicates critical risks to leadership
• Demonstrated ability to model empathy, compassion, and emotional intelligence.
• Experience in a values-driven organization with a strong commitment to inclusion and belonging.
• Ability to cultivate a psychologically safe environment where all team members can thrive.
• Capacity to inspire and drive meaningful change in individual, institutional, and corporate behaviors to support a more sustainable environment.
• Commitment to leading by example through effective communication, active participation, and advocacy for the institution’s sustainability programs.

Responsibilities

• Develop and execute a strategic plan for Enterprise Shared Services in alignment with ASU’s charter and Enterprise Technology’s strategic priorities based on a shared vision centered around outcomes, stakeholder engagement, execution, and delivery
• Provide inspirational leadership and coaching to a team of technologists responsible for delivering and supporting a range of services including collaboration tools, communication platforms, digital accessibility, service management, web services and engineering, mergers & acquisitions as well as other technology shared services functions
• Foster a culture of collaboration, agency, continuous improvement, continuous learning, and accountability toward developing a high-performing team
• Embrace the Agentic AI era and integrate digital labor into our service delivery models to accelerate outcomes
• Build and nurture strong relationships with key stakeholders, including executives, and technology partners across the university to become a trusted partner
• Develop and implement strategies using industry-proven methodologies and best practices for service ownership and service delivery
• Establish and monitor metrics to track performance, identify strategic and tactical opportunities, inform decision making, and to tell the story of efficiency and impact
• Drive strategic direction of a large software and tools portfolio including planning, optimizing value, budget allocation and cost containment, and risk mitigation with supporting business acumen
• Navigate leadership in a matrix organization while diplomatically driving ruthless prioritization
• Bring enthusiasm, creativity, and a purpose-driven approach
• Leverage AI in routine tasks and contribute ideas for using AI to improve the unit’s efficiency and overall performance.
• Take responsibility for fostering a positive culture, upholding organizational values, and championing engagement in all its forms.
• Collaborate across teams and actively participate in ET/ASU events and programs

Benefits

• Our flexible work environment allows employees to explore opportunities with their supervisor beyond the traditional work schedule. Opportunities include hybrid work where staff are in person three days per week.
• World-class, low-cost education. Our professional development is built in! ET encourages staff to seek additional certificates and degrees via ASU’s top ranked programs with major tuition breaks.

What This Job Offers

• Job Type: Full-time
• Career Level: Director