Senior Director, Division Operations

Banner Health • Phoenix, AZ

1d • Onsite

About The Position

This position has primary accountability for producing desired results including financial performance, patient loyalty, growth initiatives, and quality clinical outcomes. It involves building and maintaining positive relationships with employees, medical staff, and the community. The role plans, develops, and oversees growth and improvement of ambulatory services in primary and/or specialty care, ensuring efficient utilization of resources, process development, acquisition of technology, and program development consistent with company initiatives. The Senior Director will have oversight of operations supporting 25+ providers across 30 clinics in 12 sites, leading a 500-member roll-up team while driving performance, scalability, and operational discipline. Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services. Banner Medical Group provides both primary and specialty care throughout the communities in which Banner Health operates, with over 1,000 physicians and more than 3,500 total employees.

Requirements

• Master’s degree in a relevant field or equivalent level of education and experience.
• Expert-level working knowledge of principles, practices, and operations in assigned or related area of responsibility as normally obtained through a minimum of ten years of progressively responsible leadership experience.
• Minimum of five years management level experience within a healthcare system setting or large multi-operational, complex corporate environment.
• Demonstrate expert-level knowledge and awareness of area of expertise in designated facility, business entity or area and/or experience in which the knowledge, skills, and abilities are directly transferrable.
• Proven track record of driving successful performance outcomes and accomplishing organizational goals.
• Anticipating and responding to the needs of internal and external customers.
• Managing a budget and financial plans.
• Building partnerships with management, staff, and stakeholders to achieve department goals and objectives.
• Managing problems and situations where uncertainty is inherent.
• Persuading others to adopt a particular stance on an issue.
• Developing and evaluating best practices and emerging trends for organizational applicability and appropriateness.
• Constructing new and innovative solutions for complex and varying problems and situations while considering the larger perspective or context.
• Mentoring and coaching staff by providing open and honest feedback to enhance performance.
• Developing and implementing strategic goals and initiatives that support organizational success.
• Demonstrating excellent human relations, organizational and communication skills.
• Demonstrating a passion about continuously improving and providing high quality care and service excellence to customers, patients, families, employees and/or physicians.

Nice To Haves

• Additional related education and/or experience preferred.

Responsibilities

• Promotes high performance expectations for the leadership/management team.
• Sets clear expectations and holds team members accountable for producing desired outcomes.
• Motivates and develops team members and promotes teamwork.
• Responsible for maintaining financial stewardship with an emphasis on providing efficient utilization of resources (maximizing operating margin), and making appropriate decisions pertinent to capital and technology acquisition (maximizing return on investment).
• Maintains a service excellence culture with high expectations established for patient loyalty.
• Creates an environment that results in high employee retention and high employee satisfaction.
• Includes ongoing and meaningful communication with employees to ensure that all staff members are well informed and recognized appropriately.
• Develops and maintains positive relations with the medical staff.
• Promotes collaboration between system and hospital management and the medical staff.
• Works with the medical staff to assure the provision of high quality patient health care and desired medical management outcomes.
• Actively participates in tactical, program and operational planning to assure continued growth.
• Uses forecasting and planning processes to identify capital and technology acquisitions and program development.
• Ensures planning results in desired growth in terms of capacity and capability of services offered to ensure the delivery of services that are responsive to the needs of the community.
• Participates in community and industry activities in an effort to enhance community recognition of the company and the medical group, and to obtain cooperation and support of the community on issues that impact the medical group.
• Positively represents the company and the medical group in the community, garnering desired community support.

Benefits

• Option to participate in a variety of health, financial, and security benefits.
• This position may be eligible for our Management Incentive Program as part of your Total Rewards package.
• Comprehensive benefit package for all benefit-eligible positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Director