Senior Director, Digital Sales Transformation - Agentic Capabilities

Microsoft•Redmond, WA

14d

About The Position

The Small, Medium, Enterprise and Channel (SME&C) organization plays a critical role in delivering the power of the Microsoft Cloud and the promise of AI to customers worldwide. Representing over 80% of the global workforce and contributing more than 40% of global gross domestic product (GDP), SME&C is a fast‑growing, digital‑scale engine for Microsoft. We are building a customer‑obsessed, partner‑aligned, digital‑first sales engine that delivers adaptive, intelligent, and scalable solutions, meeting customers and partners where they are. As Senior Director, Digital Sales Transformation – Agentic Capabilities, you will lead a global team responsible for architecting and landing enterprise‑scale, AI‑driven sales transformation across SME&C. This role owns the end‑to‑end Rhythm of Business (ROB) for Business Capabilities and Engineering requirements, ensuring strategic clarity, operational rigor, and measurable business impact. You will shape Microsoft’s digital sales future by embedding agentic capabilities, autonomous workflows, and intelligent decisioning into the sales engine while driving alignment across leadership, engineering, sales, and partners. You will also ensure our end‑to‑end processes are streamlined, simplified, and optimized to remove friction and accelerate execution. This role requires leadership, executive presence, and accountability for outcomes at scale. Why Join Us? This is a unique opportunity to lead people, run the commercial operating cadence, and shape Microsoft’s AI‑powered digital sales future at global scale. You will directly influence how sellers and partners engage customers—driving faster growth, operational excellence, and lasting impact. If you are a people‑first leader with a passion for AI, digital transformation, and disciplined execution—and you thrive at the intersection of strategy and operations—we invite you to apply. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond

Requirements

Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement OR equivalent experience.
6+ years management (e.g., people, project, process, vendor, change) experience.

Nice To Haves

Master's Degree in Business, Operations, Finance, or related field AND 12+ years experience program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 15+ years experience in program management , process management, or process improvement OR equivalent experience.
8+ years people management experience.

Responsibilities

Define and own the strategy for integrating agentic AI into SME&C digital sales workflows, aligned to Commercial Priorities.
Run the Rhythm of Business (ROB) for Commercial Priorities, including planning, execution, reviews, and executive reporting.
Develop business cases and lead execution that delivers measurable return on investment (ROI), seller productivity gains, and revenue impact.
Establish success metrics, dashboards, and operating mechanisms to ensure transparency, accountability, and continuous improvement.
Apply structured, hypothesis‑driven problem solving to design scalable, data‑driven solutions.
Redesign end‑to‑end processes to remove friction, accelerate automation, and unlock new levels of human capability using agentic workflows.
Lead global deployment of AI‑driven sales transformation initiatives, balancing regional flexibility with consistency.
Ensure governance, adoption, and operational excellence across all geographies and customer segments.
Incubate and scale innovative models by piloting new capabilities, validating outcomes, and driving production rollout with clear business impact.
Partner closely with engineering, product, and data teams to translate strategy into durable, scalable capabilities.
Act as a trusted advisor to senior leaders and executives, shaping strategy and securing sustained sponsorship and investment.
Build and lead cross‑company coalitions across sales, marketing, engineering, finance, and partner ecosystems.
Translate complex program outcomes into clear, executive‑ready narratives, leveraging data to influence decisions and drive alignment through reviews, proposals, and strategic decks.
Lead, coach, and develop a global team, setting clear priorities, accountability, and growth paths.
Drive organizational change management to enable seller, manager, and partner readiness for AI‑driven workflows.
Foster a culture of innovation, operational discipline, and continuous learning.
Champion industry-leading practices for landing, communications, and execution excellence across the ROB.
Embody our culture and values