Senior Director, Digital Operations Platform Lead

College Board

3d•$96,000 - $160,000•Remote

About The Position

The Senior Director, Digital Operations Platform Lead will lead complex, high-impact initiatives that advance key strategic and product development priorities. A central focus of this role is to Build for the Future—advancing, redefining, and scaling Operations capabilities and structures to deliver in new markets and for new customers. The Senior Director will partner closely with functional and domain leaders across Operations, as well as Product and Technology, to establish and manage a strategic and critical initiative roadmap and governance structure to ensure alignment, elevate strategic decisions and prioritization, escalate issues/remove obstacles, and drive execution toward shared outcomes. This role requires strong strategic judgment, disciplined execution, and the ability to translate broad organizational goals into actionable plans, while managing dependencies and competing priorities. The ideal candidate will bring a systems mindset, a bias for clarity, and a proven ability to drive results in a dynamic, matrixed environment.

Requirements

Expertise in operations, program management, or digital transformation, ideally in a complex, matrixed organization for 8 or more years
Demonstrated success leading cross-functional initiatives that bridge product, technology, and operations
Proven ability to create structure and alignment in ambiguous environments
Strong communication and relationship-building skills with senior leaders and technical teams alike
Expertise in project governance, strategic planning, and resource management
A collaborative, systems-oriented mindset and a passion for advancing organizational excellence
Familiarity with digital delivery models, agile principles, and organizational change management best practices
Bachelor’s degree required
Authorization to work in the United States for any employer
Curiosity and enthusiasm for emerging technologies, with a willingness to experiment with and adopt new AI-driven solutions and a comfort learning and applying new digital tools independently and proactively.
Clear and concise communication skills, written and verbal
A learner's mindset and a commitment to growth: welcoming diverse perspectives, giving and receiving timely, respectful feedback, and continuously improving through iterative learning and user input.
A drive for impact and excellence: solving complex problems, making data-informed decisions, prioritizing what matters most, and continuously improving through learning, user input, and external benchmarking.
A collaborative and empathetic approach: working across differences, fostering trust, and contributing to a culture of shared success.

Nice To Haves

Master’s degree preferred
The ability to travel 6-8 times a year to College Board offices or on behalf of College Board business

Responsibilities

Strategic and Operational Alignment (35%): Establish clear structures and governance for highly visible, cross-functional initiatives to enable decision-making and accountability. Translate strategic objectives into actionable plans, milestones, and success metrics that align Operations structures and plans with Product and Technology priorities. Build and maintain integrated roadmaps that connect product development roadmaps with operational readiness, delivery and support roadmaps, including system and process requirements. Drive alignment across workstreams, surfacing dependencies and facilitating resolution of competing priorities.
Execution, Risk, and Resource Management (30%): Anticipate and mitigate risks through proactive issue management and structured escalation. Establish and lead effective operating rhythms, including initiative reviews, stakeholder updates, and retrospectives. Ensure resources and capacity are aligned with initiative priorities, partnering with functional leaders to balance workloads. Define and manage reporting mechanisms that provide visibility into progress, risks, and impact for senior leadership and represent voice of Operations as part of product/platform discussions.
Change Leadership and Communication (20%): Enable change and adoption by driving clarity, communication, and consistency across teams during periods of transition. Work closely with product development teams to understand and support work related to platforms and processes Keep project leadership informed of project status, potential risks, and active issues
Continuous Improvement and Impact Measurement (15%): Continuously improve delivery practices by embedding feedback loops, measuring outcomes, and refining processes over time.