Senior Director, Client Services

Knipper•Somerset, NJ

About The Position

The Senior Director , Client Services oversees the strategic direction of the department and its teams. They work with other senior leaders to develop and implement long-term plans, set goals, and manage budgets. The Sr. Director is also responsible for ensuring that departments work cohesively towards common objectives. The Sr. Director of Client Services is responsible for overseeing their assigned team(s) who act as the primary manager between Knipper departments, the Client Services Department, and assigned clients. The Sr. Director has overall accountability for the management of client relationships, client satisfaction, and retention while providing oversight on program solutions, implementation, and management to both their direct reports and the client. The Sr. Director will create and maintain relationships with internal and external stakeholders and continuously identify new opportunities to enhance efficiencies while maintaining compliance.

Requirements

Bachelor’s Degree, preferably in a Business discipline. Equivalent certificate training or experience may be considered.
Ten+ years’ management experience in business or customer service environment, with related operational knowledge and demonstrated success in managing teams, implementing projects, and interacting and collaborating with internal and external stakeholders, including but not limited to Software Engineering/IT, Finance, Project Management Office (PMO).
Proven ability to lead individuals and teams is critical.
Exceptional leadership skills to effectively lead managers
Strong understanding of industry standards, business operations and regulatory requirements
Excellent written and oral communications skills
Planning and organization skills to facilitate goal-setting
Innovative mindset to create new, effective solutions
Analytical skills to interpret data
Mathematical and financial skills for budgeting responsibilities
Ability to use sound judgment, remain flexible, maintain professionalism, and re-establish priorities in a deadline-driven environment.
Ability to handle high pressure situations.
Proficiency and working knowledge of MS Office Excel, Word, Outlook and Power-Point
Strong in-person and remote presentation and meeting facilitation skills

Nice To Haves

Experience preferred in advanced office applications, SFA platforms, CRM and collaboration, and project management software.

Responsibilities

Provide direction and motivate teams to complete projects and tasks
Mentor Directors/Associate Directors
Effective communication to build trust, inspire their teams and solve problems
Ability to see the big picture and understand how the department fits into the overall company strategy and goals
Make informed decisions about the team’s work and how to best allocate resources
Resolve conflicts within the department between employees as well as with other department leadership
Collaborate with others to achieve common goals, sharing ideas and supporting corporate initiatives
Assist in shaping the department strategy and vision
Navigate political and cultural dynamics within the organization to ensure balance of interests and needs of all stakeholders
Building effective teams through hiring the right people, providing them with the right training, and creating an environment that motivates them to perform
Managing the performance of the team members and providing coaching as needed
Identify areas of improvement and recommend changes in policy or procedure when necessary to improve efficiency
Oversee the development of budgets and ensure that they are followed
Participate in strategic planning sessions with other management members to identify goals and objectives for the organization