Non-Foods

Daymon•Phoenix, AZ

57d

About The Position

At our Company, we grow People, Brands, and Businesses! We are seeking a highly dynamic Senior Director of Client Services to be responsible for the development and execution of our overall strategy across the pet, paper, and non-foods category. The Senior Director, Client Services is responsible for leading relationships with our strategic clients, developing joint business plans, partnering with retail teams to create determine white space opportunities, and driving new sales opportunities, specifically in the Private Brand space. We are looking for a candidate with experience in retail across all channels - club, mass, pet specialty, ecommerce, and traditional grocery. The ideal candidate has a knowledge of the categories with history and passion for growing businesses, particularly in the Private Brands industry. We strive to be strategic partners with our suppliers and retailers. Apply today! The Sr. Director Client Team Services INEX is responsible for supporting all sales and experiential marketing strategy, initiatives, and overall results within the U.S. for select channels of distribution. Responsible for headquarter sales for the grocery and convenience outlets serviced by the Company. Other experiential marketing service responsibility will include planning, budgeting, and coordination of surge and reset work. This position will be a critical contact to the client organization and senior leadership.

Requirements

Bachelor's Degree or equivalent experience required; MBA Degree or equivalent experience preferred
10+ years of leadership experience in sales within the pet, paper or grocery non-foods categories or channels of trade, including P&L responsibility (budgeting, forecasting, etc.)
Previous experience managing direct reports
Experience working with and selling to major retail chains such as Costco, Walmart, Tractor Supply, Petco, and/or experience in consumer packaged goods industry
Excellent strategic thinking and process development skills
Excellent communication skills, both written and verbal
Ability to influence without authority
15 years industry experience with leading CPG and/or agency
10 years sales and experiential marketing supervisory experience.
Excellent written communication and verbal communication skills
Excellent customer service orientation
Conflict management skills
Decision making skills
Ability to visualize and plan objectives and goals strategically
Ability to develop strategic plans to grow the business
Demonstrated ability to provide cross-functional leadership
Ability to ensure a high level of service and quality is maintained
Ability to direct, lead, coach, and develop people
Ability to make oral presentations

Responsibilities

Create and define the long-term strategy for the Pet, Paper, and Grocery Non-Foods desk across Daymon
Developing, maintaining, and growing clients' business through collaborative business plans, partnering with account teams, selling in new opportunities and services.
Understanding the industry and competitive landscape to determine focus areas. Reviewing industry and category trends to make sound recommendations to customers and clients
Expanding Daymon Private Brands business by selling new services and gaining new clients within the respective categories across retail
Showcasing Daymon's Private Brand expertise within the Pet, Paper, and Grocery Non-Foods categories through presentations, category reviews, overall industry/category recommendations
Day-to-day business and relationship management, including but not limited to: analyzing sales reports, submitting/negotiating contracts, sales tracking, etc.
Make adjustments and optimize service quality to maximize our one-to-one consumer interactions.
Act as primary interface and sales / experiential marketing authority with client's management team. Ensure proper connections and communication internally with key Company stakeholders and service supporters
Organize and facilitate key internal and external meetings required to deliver experiential marketing performance, advance strategy and vision, and enhance business partnership
Diagnose, craft and implement sales and experiential marketing solutions to accommodate client needs within approved funding
Drive key sales and retail initiative development and execution with broader experiential marketing teams. Key initiatives will include enhancement of ROI based activity reporting, deployment of new sales and experiential marketing approaches, technology, competitive benchmarking process, etc.
Achieve headquarter sales and experiential marketing business objectives by aligning, prioritizing, communicating, executing and reporting across all sales and experiential marketing teams and channels of distribution
Manage within defined budget and deliver company operating income plan. P&L and pro-forma oversight
Deliver key performance KPI's and ROI
Ensure talent development and team engagement for sustainable team success
Review and refine all aspects of internal and external reporting, ensuring relevant and consistent approach across teams
Ownership of all communication, platforms, tools, insights and recommendations as they relate to experiential marketing performance and needs
Control expense / budget by aggressively and proactively managing sales and experiential marketing funds, including labor expenses - monitor and report on a monthly basis
Maintain best-in-class staff by recruiting, selecting, orienting, and training leadership team and associates
Achieve job results through the coaching, counseling, and discipline of associates; monitoring, planning and appraising job results
Consistently recruit and promote "top graded" talent, creating pipeline for future company management