Senior Director, Business Strategy

Kevel

45d•Remote

About The Position

We are seeking a highly strategic, customer-facing Senior Director of Business Strategy with deep expertise in retail media to serve as a trusted advisor to our most critical US based customers and partners. Reporting to the VP of Global Business Strategy, this role will be accountable for long-term value creation, relationship health, and strategic alignment across our organization, ensuring that we not only retain but also grow our top-tier customers.

Requirements

5+ years in retail media, ad tech, or related strategy roles.
Ideal candidate has experience inside a retailer or commerce media business.
Demonstrated success in driving growth and retention for large, complex accounts.
Proven ability to influence senior customer stakeholders.
Excellent communication and executive presence.
Strong cross-functional collaboration skills and ability to align multiple teams toward a shared customer vision.
Experience being a strategic advisor to enterprise customers and familiarity with complex API-driven ad tech ecosystems.

Responsibilities

Own end-to-end customer strategy for Kevel’s most critical US based customers and partners, accountable for long-term value creation, relationship health, and strategic alignment beyond individual sales cycles.
Work with the broader Business Strategy team to define and operationalize customer-specific strategies and partner with Sales, Customer Success, Solutions, and Professional Services in aligning around a unified account vision and execution plan.
Execute the strategic direction for Professional Services engagement across key accounts, including packaging, positioning, delivery models, and margin-conscious deployment in support of customer outcomes.
Serve as the executive point of accountability for complex, multi-threaded customer relationships, including escalations, renewals risk, and long-term expansion opportunities.

Benefits

Fully Remote Team: We are a 100% remote work environment with employees located around the world. You are welcome to work from home, one of our offices, a WeWork office, or an equivalent co-working space.
Flexible Working Hours: We understand our employees have their own lives, responsibilities and working preferences. We trust our employees to communicate with their managers, and work when they work best.
Comprehensive Health Benefits - Kevel provides 100% employer paid medical benefits for our employees and their children, plus comprehensive, affordable coverage for all other dependents.
Savings opportunity for the Future: Kevel offers retirement savings plans with employer contributions so employees can save toward future financial objectives.
Rest and Relaxation: Unlimited personal time off - and we mean it! We trust our employees to take the time they need, whenever they need it. We also offer Paid Holidays + a Kevel Holiday Break (from 12/24 - 1/1 every year!)
Kevelfest: Our annual corporate retreat! The entire Kevel team gets together once a year for a four - day in - person event filled with collaboration, team building, celebration and fun!
Home Office Stipend: You’ll receive a new windows or mac machine (your choice) + a $500 home office allowance to purchase what you need to set up your work space properly!
Parental Leave Support: We support all parents with salary continuation and benefits when our employees are growing their families.
Free press benefits: Kevel believes all employees should have access to legitimate news sources. You’ll receive a $300 annual allowance to subscribe to the news source of your choice.
You’ll work with an award winning team! We’ve won numerous Best Places to Work Awards for several years and counting! We’ve also won many awards for our Innovation, Business Intelligence, and our best-in-class products (Software of the Year, Cloud Company of the Year, Best Ad Tech and API Innovator).
Full transparency. We embrace transparency and encourage you to read more about what we value through our Company Constitution and Employee Bill of Rights, our About Kevel page, and Careers Page.