Business Strategy Director, Business ROI

Microsoft•Redmond, WA

18h

About The Position

Our team partners with executive leadership teams at large enterprises to help them move from AI ambition to execution. Many organizations have clear executive alignment around transformation, but struggle to translate that intent into clear priorities, operating models, and funded action. Our work focuses on closing that gap. We lead structured, executive level engagements that help customers: Clarify what outcomes matter most to their business Define how work, decision-making, and accountability need to change Establish an operating model that enables execution across teams Progress from strategic alignment to execution ready initiatives Our approach is conversation led, executive grade, and repeatable at scale. We work alongside account teams and delivery partners, but our role is distinct: we focus on how transformation happens, not on selling or implementing individual products. We are seeking a Business Strategy Director, Business ROI who serves as a customer-facing advisor and chapter lead for business value, outcomes, and measurement across executive transformation engagements. This role is accountable for helping enterprise executives prioritize Return on Investment (ROI) tradeoffs at the full-firm level to inform clarity of success and credibility of impact. You will work directly with customer executives and their teams to help define outcome hypotheses, shape value cases, and establish practical measurement approaches that demonstrate business impact. This is a front-of-the-room, executive-facing position for someone who combines analytical rigor, value strategy, and executive communication, while also codifying reusable models and standards that scale across customers. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Requirements

Master's Degree in Business Administration or related field AND 4+ years' marketing, strategy, business planning, consulting, banking, finance, economics, and/or partner organization experience
OR Bachelor's Degree in Business, Finance, Economics, Liberal Arts, Computer Science, or related field AND 6+ years' marketing, strategy, business planning, consulting, banking, finance, economics, and/or partner organization experience OR equivalent experience

Nice To Haves

Demonstrated confidence in using and learning AI tools to evaluate and improve established ways of working
Experience supporting enterprise-scale or executive-level initiatives
Management consulting, corporate strategy, or business operations experience
Well-developed analytical and problem-solving skills, with the ability to interpret both quantitative and qualitative data to generate credible insights
Familiarity with ROI modeling, benefits realization, and performance measurement frameworks
Proven ability to influence key decision-makers through clear communication, sound reasoning, and data-informed analysis
Ability to turn ambiguity into clear hypotheses, measurable outcomes, and decision-ready insights

Responsibilities

Customer-Facing Value & Impact Leadership
Partner directly with customer executives to define what success means for their transformation agenda and translate ambition into measurable outcomes.
Lead outcome- and value-focused discussions that clarify priorities, tradeoffs, and conditions for successful execution.
Serve as a trusted advisor on ROI, benefits realization, and impact measurement aligned to customer context and decision-making needs.
Outcomes & Success Criteria (Chapter Lead)
Establish and evolve outcome frameworks and success criteria that can be applied consistently across executive engagements.
Frame clear hypotheses for how engagements are expected to drive business value, and ensure those hypotheses guide prioritization and execution decisions.
Act as the chapter lead for business outcomes and ROI by setting standards and best-practices for how value is defined and communicated.
Impact-Driven Decision Support
Provide data-informed guidance on tradeoffs using assumptions and scenario analysis to support prioritization.
Assess what’s working, what’s not, and what needs to change based on evidence—keeping value and outcomes front and center.
Measurement, ROI, and Value Realization Frameworks
Design practical measurement approaches that link engagement activities to business outcomes using leading and lagging indicators, qualitative signals, and value realization logic.
Define and update Key Performance Indicator (KPI) frameworks and develop repeatable ROI and benefits realization models appropriate for complex enterprise transformation programs.
Other
Embody our culture and values