Senior Director - Ambulatory Operations

Cleveland Clinic•Vero Beach, FL

3d•Onsite

About The Position

Join our team at Cleveland Clinic Indian River Hospital and experience world-class healthcare at its best. Indian River Hospital is in sunny Florida’s Treasure Coast where it is committed to providing optimal family-centric and community-focused care. At Indian River Hospital, you will be part of a collaborative, compassionate, and innovative team of caregivers. You will work with state-of-the-art technology and will build a rewarding career with one of the most respected healthcare organizations in the world. As Senior Director of Ambulatory Operations as Indian River Hospital, you will manage the day-to-day business and clinical operations of the clinical service lines across assigned Centers, Medical Office Buildings, and Specialty Practices within Ambulatory Operations. You will provide direction to promote the vision and hold responsibility for the implementation of strategies to support the business functions and patient care activities in collaboration with Clinical Centers and the Executive leadership team. In this role, you will have eleven direct reports as well as 182 in-direct reports, all of which are in clerical roles. The ideal caregiver in this role should present healthcare management experience along with strong communication, organizational, negotiation, and time management skills. This position offers an excellent avenue in which to enhance your skills even further and interact with some of the best caregivers in the field. A caregiver in this position works days from 8:00AM – 4:30PM.

Requirements

Bachelor's Degree in Business Administration, Healthcare Administration, Finance or equivalent
Ten years of professionally and functionally relevant experience inclusive of five years of demonstrated management experience
Experience in a health care environment, preferably large medical practice or hospital setting
Demonstrated experience and responsibility for recruitment, budgeting and strategic development with a strong track record of success
Excellent oral and written communication skills
Strong organizational, negotiation, collaboration and time management skills
Ability to effectively communicate to a large, diverse audience

Nice To Haves

Master’s Degree

Responsibilities

Ensure all key operational targets and regulatory requirements are met.
Direct the development and implementation of business plans for new or revised ventures and/or expansion of services and programs that may include the acquisition of other practices and/or services to include facilities as well as personnel.
Identify performance improvement and integration opportunities across service lines and facilities and partner to translate into realized efficiencies.
Optimize employee experience to retain engaged workforce focused on patient's experience.
Facilitate process improvements to achieve optimal experience for patients, families and referring physicians.
Integrate with operational support services, finance, ITD, human resources and marketing functions.
Ensure development and completion of the budgetary process for departments as related to annual operating and capital budgets, with respect to expenses, revenue and fee schedules and ongoing financial monitors and reports.
Serve on appropriate committees and other groups as the administrative representative of the respective departments and disseminates information from other sources to the departments.
Promote and maintain harmonious inter-intra departmental relationships and represent the departments in coordinating administrative and operational activities which interface with other departments.
Develop strategy and growth business/marketing plans in collaboration with Clinical Centers and Executive leadership.
Lead team to ensure goals are met and deploy initiatives to achieve as needed.
Deliver best-in-class efficient and patient-centered services.
Ensure patient experience achieves desired benchmarks for outstanding service.
Direct implementation of strategic objectives towards overall plan.