Senior Director, Operations

BioMed Realty•San Diego, CA

About The Position

BioMed Realty is seeking a Senior Director, Operations to lead the operational and financial performance of a portfolio of high-quality lab and office properties. This role oversees a team of Property and Facilities Managers and plays a key role in driving portfolio performance, operational consistency, and long-term value creation. This position is well-suited for an experienced real estate operations leader who brings sound judgment, a collaborative leadership style, and a strong understanding of both the technical and financial aspects of managing complex commercial properties—particularly within lab or life science environments. The Senior Director, Operations is responsible for day-to-day portfolio operations while also contributing at a strategic level. You’ll work closely with internal partners across Asset Management, Finance, Development, Legal, Risk Management, and Facilities to ensure properties are operated efficiently, risks are managed effectively, and teams are supported to perform at a high level. Success in this role is reflected in well-run buildings, strong tenant relationships, engaged teams, and consistent financial results.

Requirements

Bachelor’s degree in business, economics, or a related field
Extensive experience in real estate operations or asset management, preferably within commercial lab and/or life science properties
Demonstrated experience leading and developing teams across multiple properties or regions
Strong background in budgeting, financial forecasting, and P&L management
Working knowledge of lease administration and real estate law, with the ability to interpret complex lease language
Experience supporting real estate acquisitions, dispositions, and due diligence processes
Familiarity with life science–specific facilities and operational requirements
Strong communication, negotiation, and relationship-building skills
Proficiency in Microsoft Excel, Word, and Outlook
Ability to manage competing priorities in a fast-paced, collaborative environment

Nice To Haves

experience with MRI, Oracle, Cove, and PowerPoint preferred

Responsibilities

Lead Operations teams responsible for daily property operations, tenant relations, broker engagement, maintenance, safety, building infrastructure, and tenant improvements
Develop strong, professional relationships with tenants, vendors, local jurisdictions, regulatory agencies, and community stakeholders
Oversee all operational aspects of the assigned portfolio, ensuring physical condition and service delivery align with company standards and business objectives
Conduct regular site inspections to assess property conditions, personnel effectiveness, and market competitiveness; implement improvement plans as needed
Partner with Facilities Management leadership on mechanical systems, structural issues, and long-term infrastructure planning
Oversee risk mitigation efforts in collaboration with Risk Management and Legal, ensuring compliance with environmental and regulatory requirements
Participate in lease language review and negotiations to ensure operational alignment with executed lease terms
Provide operational leadership during emergencies or after-hours situations and ensure continuity during extended staff absences
Ensure consistency in BioMed Realty operating procedures and identify opportunities to improve efficiency and effectiveness
Lead and be accountable for the financial performance of the portfolio, including revenue growth, expense management, and overall P&L responsibility
Lead the operating and capital budgeting processes for Real Estate Operations
Review and approve operating budgets, capital plans, CAM estimates and reconciliations, and financial reporting packages
Oversee vendor financial performance and expense controls, including third-party operators such as parking, fitness, and food services
Partner with Finance and Asset Management to meet internal reporting, audit, and lender requirements
Identify and implement operational improvements to enhance NOI, cash flow, and asset value
Develop and execute strategies to improve portfolio performance and market positioning
Champion process improvements and best practices to support operational consistency across the organization
Support acquisition and disposition due diligence, including lease reviews, financial analysis, service contract evaluations, and property inspections
Collaborate with Acquisitions and Development teams to assess opportunities for portfolio growth and asset enhancements
Provide operational input on building and site requirements to support tenant needs and company objectives
Lead, mentor, and develop Property and Facilities Management teams
Provide clear performance feedback and support professional development and training initiatives
Foster collaboration across Operations, Facilities, Asset Management, and other internal teams
Ensure teams have the tools, resources, and support needed to operate effectively

Benefits

Employer-Paid Medical, Dental, and Vision Insurance
Paid Time Off and Paid Family Leave Benefits
401(k) Retirement Savings Plan
Tuition Reimbursement
Flexible Spending Accounts
Commuter Benefits
Lifestyle Spending Account
Pet Insurance
ID Theft Insurance
Legal Insurance
Employee Assistance Program
100% Employer-Paid Life & AD&D Insurance, Short and Long Term Disability
Onsite Gym
Complimentary Snacks, Fresh Fruit, Cold Brew Coffee, Kombucha and Soda Water Provided
Dry Cleaning Services Onsite