Senior Director - Operations

Telligen•Illinois, IL

2d•$135,000 - $150,000

About The Position

Telligen is seeking an experienced Healthcare Operations Leader to serve as Chief Operating Officer (COO) for a designated contract with the Illinois Department of Healthcare and Family Services (HFS). This position will be accountable for all contract operations as well as responsible for the daily conduct and operations of both employees and vendor partners. This position requires prior approval by HFS and is contingent on award of the contract. The ideal candidate is a seasoned operations leader with a background in a community mental health or federally qualified health system, combining operational expertise with strong clinical acumen. What you'll do: Operational Leadership & Contract Management Oversee daily operations of staff and partners with full operational authority Lead implementation of all operational contract responsibilities Collaborate with Finance to manage contract budgets, Serve as a liaison between the client, contract leadership, and corporate management Ensure timely project execution and client satisfaction Strategic Business Development Research and develop new business opportunities aligned with strategic objectives Stay current on healthcare industry trends, particularly in behavioral health and FQHC settings Present strategic recommendations to senior management Partnership Development & Stakeholder Relations Develop partnerships with stakeholders, providers, and community leaders Represent the company at meetings with clients, legislators, and business leaders Leverage community partnerships to drive results Team Leadership Hire, train, coach, and evaluate operations directors and managers Build high-performing teams and foster continuous improvement Quality Assurance Ensure technical accuracy and compliance with HFS requirements Review and edit contract proposals and documentation Additional Duties Perform other duties as assigned

Requirements

Bachelor's degree in healthcare administration, business, management, or related field
10+ years in healthcare operations
10+ years managing professional staff
Strong background in CMHC, FQHC, or similar healthcare delivery settings
Experience with Illinois Medicaid programs
Experience in both clinical and business operations
Proven ability to work in fast-paced, deadline-driven environments
Prior approval by HFS (Illinois Department of Healthcare and Family Services) required
Some contracts may require U.S. Citizenship
Regular and predictable attendance required
Travel: 25% local and overnight travel

Nice To Haves

Master's degree in healthcare administration, business, or public health
Senior operations leadership experience
Knowledge of Illinois Medicaid programs and HFS regulations
Behavioral health service delivery experience

Responsibilities

Oversee daily operations of staff and partners with full operational authority
Lead implementation of all operational contract responsibilities
Collaborate with Finance to manage contract budgets
Serve as a liaison between the client, contract leadership, and corporate management
Ensure timely project execution and client satisfaction
Research and develop new business opportunities aligned with strategic objectives
Stay current on healthcare industry trends, particularly in behavioral health and FQHC settings
Present strategic recommendations to senior management
Develop partnerships with stakeholders, providers, and community leaders
Represent the company at meetings with clients, legislators, and business leaders
Leverage community partnerships to drive results
Hire, train, coach, and evaluate operations directors and managers
Build high-performing teams and foster continuous improvement
Ensure technical accuracy and compliance with HFS requirements
Review and edit contract proposals and documentation
Perform other duties as assigned