Senior Director, Agency Operations

RevolutionParts•Tempe, AZ

12d

About The Position

RevolutionParts is not just a pioneering force in the automotive eCommerce realm; we're actively seeking passionate and talented individuals to join our squad of Revolutionaries (yes, that's what we call ourselves!). As leaders in providing streamlined, user-friendly solutions, we empower automotive brands to maximize online sales. Our commitment to technology, top-notch customer service, and a profound understanding of the automotive market sets us apart. If you're ready to revolutionize the eCommerce space for automotive parts and accessories, consider joining our dynamic team of Revolutionaries. We are looking for a senior agency operator to run and scale our in-house marketing agency. This role owns the day to day operations of the agency, leads the team, and builds the systems needed to deliver consistent, enterprise-grade service across a growing client base. This is an operations and people leadership role, not a marketing strategy or channel execution role. Our agency supports hundreds of eCommerce clients across the automotive industry, including franchised dealerships and enterprise manufacturer programs. While we consistently outperform larger agencies on results, this role exists to bring greater structure, consistency, and polish to how we operate as we scale. The Senior Director, Agency Operations, reports to the VP of eCommerce and takes full ownership of agency execution so client strategy leaders can stay focused on growth.

Requirements

10 to 15 plus years of experience in a digital agency or services organization
Experience leading and scaling client service or delivery teams of roughly 15 to 50 people
Proven background operating high-volume client service teams with repeatable delivery models
Strong people leadership skills, including hiring, coaching, and performance management
Comfort working with enterprise or national clients who expect a high level of professionalism
A practical, execution-focused mindset with the ability to build systems from scratch

Responsibilities

Run the day-to-day operations of the in-house marketing agency
Lead, coach, and manage a multi-disciplinary team across paid media, SEO, email, content, and analytics
Create clear, repeatable ways the work gets done so the agency can support more clients without burning out the team
Ensure work is delivered on time, at a high quality level, and in a way clients can rely on
Improve consistency, accountability, and predictability across agency delivery
Build and maintain the operating systems that support intake, prioritization, capacity planning, and quality control
Elevate the agency’s professionalism and execution standards to meet enterprise client expectations