Agency Operations Associate

Safepoint MGA, LLC•Tampa, FL

1d•Onsite

About The Position

SafePoint Insurance is a leader in the coastal insurance industry, offering a wide range of insurance products. We are looking for an Agency Operations Associate with experience in P&C insurance to support our Internal Marketing department, Agents, and Territory Managers Monday through Friday 9:00 AM - 6:00 PM. Job Summary Provides support to the Agency Operations Department by acting as the company point of contact for Agents. Trains Agents on products and services. Provides administrative support for the SafePoint Agency Operations Department.

Requirements

High School Diploma or equivalent
1-3 years of Property & Casualty experience
Administrative support experience
Strong organizational and time management skills
Strong Customer Service skills
Strong attention to detail and creative problem-solving skills
Ability to communicate and handle inbound and outbound phone calls daily.
Ability to use computer and computer systems to research, enter, and update data.
Ability to review and analyze data and think critically.
Ability to learn new systems and information.
Ability to adhere to a 40-hour work week on-site with reliable and predictable attendance.
Ability to adhere to the 9AM - 6PM working schedule.
Ability to clearly communicate verbally and in writing.

Responsibilities

Primary resource for inbound calls
Maintain accurate Agent data within CRM and policy administration systems (Duck Creek and Unisoft).
Screen and direct incoming communications for the department via phone and email.
Process new Agent appointments and set up Agents within all internal systems.
Process Agency book of business transfers and buy-sell agreements.
Point of contact for Agents that have systems questions or need help with various items.
Conduct Agent training on new products or system releases.
Assist with Agent licensing tasks (i.e. appointing and/or terminating agents on behalf of SafePoint with the DOI, investigating and reporting Agent misconduct and enforcement actions, etc.)
Compiles reports for Agents, Agency Relations Managers, and others as requested.
Participates in special projects, as assigned. Pays close attention to project details.
Provide support to the Agency Operations Department.
Other tasks and projects as assigned.

Benefits

Market Competitive Wages
Prof. Development and Educational Assistance Programs
Safe Harbor 401K Plan with Immediate Vesting and an Automatic Company Contribution
Paid Time-Off (Discretionary, PTO, Parental Leave, and others)
Company Paid Holidays
Health Insurance
Dental Insurance
Vison Insurance
Short and Long Term Disability Insurance
Flexible Spending Accounts with Company Contribution
Health Savings Accounts with Company Contribution
Employee Life and AD&D Insurance
Dependent Life and AD&D Insurance
Company paid AAA Membership
Company paid Identity Theft Protection
Other Ancillary Insurance Benefit Programs
And more…